part Section I. Introduction to Project Management -- chapter 1 Defining Project Management -- chapter 2 Project Management and Change -- chapter 3 Being Prepared -- chapter 4 Introduction to the Case Study -- chapter Section II. The Initiation/Definition Phase -- chapter 5 Getting Started—Choosing the Right People -- chapter 6 Ensuring It Is the Right Project -- chapter 7 Managing Expectations. Step 1: Develop a List of What Will Not Be Included -- chapter 8 Identifying and Avoiding Risks: The Initial Risk Assessment -- chapter 9 Drafting the Preliminary Business Case -- part Section III. The Planning Phase, Part 1: Who is Involved? -- chapter 10 The Critical Question: Who Is Leading the Project? -- chapter 11 Forming the Team -- chapter 12 Dealing with Customers and Stakeholders -- part Section IV. The Planning Phase, Part 2: What, Where, and When -- chapter 13 Establishing the Road Map -- chapter 14 Project Specifications and Statements of Work -- chapter 15 Completing the Plan -- part Section V. The Execution and Control Phase, Part I: More Planning -- chapter 16 Ground Rules -- chapter 17 The Change Management Process -- chapter 18 The Communication Plan -- part Section VI. The Execution and Control Phase, Part II: Making It Happen -- chapter 19 Monitoring the Project -- chapter 20 Quality and Control -- chapter 21 Organizational Readiness -- chapter 22 When Murphy’s Law Takes Effect: Possible Problems and Ways to Avoid Them -- part Section VII. The Closeout Phase -- chapter 23 The Final Steps -- chapter Section VIII. Appendices.