ch. 1. Introduction -- ch. 2. What is universal design? -- ch. 3. The universal design process -- ch. 4. Implications for facility managers and ADA compliance -- ch. 5. Enabling products -- ch. 6. Universal design in the office -- ch. 7. Design in public and commercial environments -- ch. 8. Universal design in the home -- ch. 9. Marketing universal design -- ch. 10. Sustainability -- ch. 11. What is the Americans with Disabilities Act?.