chapter 1 THE DREAM OF PHARMACEUTICAL CARE -- chapter 2 HEALTH CARE TRENDS DRIVING ENHANCED PHARMACY SERVICES -- chapter 3 BUILDING INNOVATION INTO YOUR PRACTICE: SEVEN COMPONENTS OF CHANGE -- chapter 4 LEADERSHIP AND SUCCESS: LESSONS FROM NONPHARMACISTS -- chapter 5 Marla Ahlgrimm: Teaching Health and Wellness -- chapter 6 CURT BARR: APPLYING THE MEDICAL MODEL TO PHARMACY PRACTICE -- chapter 7 ERIC GRAF: THE JOY IN TEACHING OTHERS -- chapter 8 JUDITH SOMMERS HANSON: ENERGY AND FUN EQUAL PROGRESS -- chapter 9 KELLEY HOFER: DESTINY IS A MATTER OF CHOICE, NOT CHANCE -- chapter 10 LAURIE KAUP: CARING FOR PEOPLE LIKE FAMILY -- chapter 11 MAX PEOPLES: A CRUSADER WHO BELIEVES IN EDUCATED CONSUMERS -- chapter 12 RICK MOHALL: MAKING A DIFFERENCE -- chapter 13 Beverly Schaefer: A Feminist Child of the 1960s Becomes a Leader -- chapter 14 DIANE SCHULTZ: INITIATING INNOVATIVE SERVICES -- chapter 15 MICHELLE SHIBLEY: DOING MORE -- chapter 16 Kim Swiger: Teacher and Motivator -- chapter 17 Greg Wedin: Defining a Process for Pharmaceutical Care -- chapter 18 WHERE DO YOU GO FROM HERE?.