pt. 1. Introduction to universal access -- pt. 2. Diversity in the user population -- pt. 3. Technologies for diverse contexts of use -- pt. 4. Development lifecycle of user interfaces -- pt. 5. User interface development : architectures, components, and tools -- pt. 6. Interaction techniques and devices -- pt. 7. Application domains -- pt. 8. Nontechnological issues -- pt. 9. Looking to the future.