Software Quality Fundamentals -- Quality Culture -- Software Quality Requirements -- Software Engineering Standards and Models -- Reviews -- Software Audits -- Verification and Validation -- Software Configuration Management -- Policies, Processes, and Procedures -- Measurement -- Risk Management -- Supplier Management and Agreements -- Software Quality Assurance Plan -- Software Engineering Code of Ethics and Professional Practice (Version 5.2) -- Incidents and Horror Stories Involving Software -- Glossary -- Abbreviations -- Acronyms -- References.