"Polarization and conflict across and within groups is often rooted in misunderstandings, miscommunication, bias, and the collision of different world views. These cognitive and social drivers lead to mistrust and behaviors that would shock and surprise many. Examples of interactions in which individuals are offended, harmed verbally or physically have been pervasive in the media. Yet those unaffected often question their veracity. This book will shine a light on group dynamics (organizational and societal) through case studies and interviews with individuals representing a range of demographic backgrounds. While many readers may be dismayed with the sobering reality that surrounds interactions across demographic groups, this book will raise general awareness and provide well-known frameworks and tools for assessing, developing, and demonstrating cross cultural competence and humility in each chapter. The objective of each chapter will be to provoke thought, spark courageous and informed conversations, as well as to inspire action that creates impact."-- Provided by publisher.