Cover -- Title Page -- Copyright Page -- Contents -- Foreword to the 2nd Edition -- Foreword to the 1st Edition -- Introduction -- Part 1 Governing the Stakeholders -- Introduction to Part 1 -- Chapter 1 IS Stakeholders -- 1.1. The technological environment of IS stakeholders, and its development -- 1.2. Impact of the developing technologies on organizational management -- 1.3. Understanding and categorizing the human stakeholders in IS -- 1.3.1. The days of the pioneers -- 1.3.2. The birth of the IS manager, a change in status -- 1.3.3. Organizing functions around IS governance

1.3.4. Extending IS from internal stakeholders to external stakeholders -- Chapter 2 From Global Governance to IS Governance -- 2.1. From organizational governance to IS governance -- 2.1.1. COSO standards -- 2.1.2. The Sarbanes-Oxley Act -- 2.2. Defining IS governance -- 2.3. IS governance in an outsourcing strategy -- 2.3.1. The scope of outsourcing and the stakeholders involved -- 2.3.2. A dual strategy -- 2.3.3. Transactional governance -- 2.4. IS governance in a resource pooling strategy -- 2.4.1. Hybrid forms between hierarchy and market -- 2.4.2. Self-organized forms

2.5. IS governance in a co-management strategy with stakeholders -- 2.5.1. The forgotten stakeholders -- 2.5.2. Recognizing stakeholder contributions -- 2.5.3. A multifaceted approach with a strong HR emphasis -- 2.6. Open innovation-type software -- 2.7. Exercise: PingPongApp -- Chapter 3 IS Governance in Practice -- 3.1. IS governance organizational models -- 3.1.1. Centralized governance -- 3.1.2. Decentralized governance -- 3.1.3. Federal governance -- 3.1.4. Internal software and computing service-type governance -- 3.2. IS governance benchmarks

3.2.1. Control objectives for information and related technology (COBIT) -- 3.2.2. Enterprise value, governance of IT investments (ValIT) -- 3.2.3. IT framework for management of IT-related business risks (RiskIT) -- 3.2.4. Global technology audit guide (GTAG) -- 3.2.5. Information technology infrastructure library (ITIL) -- 3.2.6. International electro-technical commission (ISO/IEC) -- 3.2.7. Specific benchmarks -- 3.3. Implement a best practice benchmark -- 3.4. Exercise: GreenNRJ -- Part 2 Urbanizing the Territories -- Introduction to Part 2 -- Chapter 4 The IS Territory -- 4.1. The territory

4.2. Organizational and microeconomic territory -- 4.2.1. The hierarchical-functional territory -- 4.2.2. The territory of business processes -- 4.3. Organizational territory and mesoeconomics -- 4.4. The IS territory -- 4.5. The IS territory and the organization's territory -- 4.5.1. The IS territory and the hierarchical pyramid -- 4.5.2. IS territory and functional silos -- 4.6. The IS territory and process systems engineering -- 4.7. Alignment between the firm's territory and the IS territory -- 4.8. Representing the IS territory -- 4.9. Unified modeling language (UML)