Cover image for Quality a critical introduction
Title:
Quality a critical introduction
Author:
Beckford, John, 1958-
ISBN:
9780203885710
Edition:
3rd ed.
Publication Information:
New York, N.Y. : Routledge, 2010.
Physical Description:
xxii, 328 p. : ill.
Subject Term:
Total quality management -- Case studies.

Service industries -- Management -- Case studies.

Manufacturing industries -- Management -- Case studies.
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