Service management : operations, strategy, and information technology

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Title:

Author:

Fitzsimmons, James A.

ISBN:

9780071289276

Edition:

7th ed.

Publication Information:

Boston : McGraw-Hill/Irwin, 2011

Physical Description:

xviii, 541p.

Subject Term:

Added Author:

Holds:
Copies:

Library	Material Type	Item Barcode	Shelf Number	Status	Item Holds
Searching... Beytepe Library	Book	7.2/14/102835	HD9980.5 F549 2011	Searching... Unknown	Searching... Unavailable