chapter 1 The Advent of Supply Chain Management: Architecting the Supply Chain for Competitive Advantage -- chapter 2 The e-Business Economic Revolution: The Components and Impact of e-Business -- chapter 3 Constructing the e-Business Model: Exploring the Anatomy of Today's e-Business Solutions -- chapter 4 Developing e-SCM Strategies: Creating the Game Plan for e-SCM Success -- chapter 5 Customer and Service Management: Utilizing CRM to Drive Value to the Customer -- chapter 6 Manufacturing and Supply Chain Planning: Linking Product Design, Manufacture, and Planning to Provide Value to Customers -- chapter 7 Supplier Relationship Management: Integrating Suppliers into the e-Value Chain -- chapter 8 Logistics Resource Management: Utilizing the Internet to Enhance Logistics Competitive Advantage -- chapter 9 Architecting the e-SCM Environment: Organizational and Technical Requirements for e-SCM Success.