Title:
Computer telephony integration
Author:
Yarberry, William., author.
ISBN:
9781420000405
Edition:
Second edition.
Physical Description:
1 online resource (xix, 409 pages)
Contents:
chapter 1 History of Telecommunications -- chapter 2 Introduction -- chapter 3 General Functions of CTI -- chapter 4 Why IVR? -- chapter 5 Unified Messaging -- chapter 6 WIreless Technologies -- chapter 7 Contact Center Technology and Management -- chapter 8 Telemanagement and Outsourcing -- chapter 9 Introduction -- chapter 10 Request for Proposal versus Request for Quotation -- chapter 11 Introduction -- chapter 12 The Project Team -- chapter 13 Trends and Directions.
Electronic Access:
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Library | Material Type | Item Barcode | Shelf Number | Status | Item Holds |
|---|---|---|---|---|---|
Searching... | E-Book | 545961-1001 | TK5105.8865 .Y37 2003 | Searching... | Searching... |