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Subject: Customer services.

Author

Zeithaml, Valarie A.

(2)

Ahoy, Christopher K.

(1)

(1)

Anderson, Kristin, 1962-

(1)

Bergheim, Laura, 1962-

(1)

Bitner, Mary Jo.

(1)

Brennan, Charles D.

(1)

Christensen, Clayton M.

(1)

Deshpande, Rohit.

(1)

Gallo, Carmine.

(1)

Gremler, Dwayne D.

(1)

(1)

Hodge, Richard.

(1)

Hunt, Brian, author.

(1)

(1)

Iverg¿̐ưard, Toni, author.

(1)

Jaffe, Joseph, 1970-

(1)

Kaygın, Canan.

(1)

(1)

Knapp, Duane E.

(1)

Lemon, Katherine N. (Katherine Newell)

(1)

Lucas, Robert W.

(1)

Marketing Science Institute.

(1)

(1)

(1)

Michelli, Joseph A., 1960-

(1)

(1)

Raynor, Michael E.

(1)

Richardson, Linda, 1944-

(1)

Rust, Roland T.

(1)

Schachter, Lou.

(1)

Schlamann, Hermann.

(1)

Swartzlander, Anne.

(1)

Velde, Thierry Van de.

(1)

Language

(21)

(1)

Publication Date

-

(9)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Customer relations.

(11)

Consumer satisfaction.

(9)

(3)

Success in business.

(3)

Corporate culture.

(2)

Creative ability in business.

(2)

Customer loyalty.

(2)

Industrial management.

(2)

Marketing research.

(2)

(2)

Sales management.

(2)

Apple Computer, Inc.

(1)

(1)

Brand name products.

(1)

Business logistics.

(1)

Business referrals.

(1)

Cell phone systems -- Management.

(1)

Computer networks -- Management.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Creative thinking.

(1)

Cultural relations.

(1)

Customer relations -- Management.

(1)

Customer services -- Evaluation.

(1)

Customer services -- Technological innovations.

(1)

Disruptive technologies.

(1)

Electronic books.

(1)

Employee selection.

(1)

Intercultural communication.

(1)

Interpersonal communication.

(1)

(1)

MÜŞTERİ HİZMETLERİ.

(1)

Müşteri hizmetleri.

(1)

Müşteri ilişkileri.

(1)

Organizational effectiveness.

(1)

PAZARLAMA ARAŞTIRMASI.

(1)

Production management.

(1)

Relationship marketing.

(1)

Ritz-Carlton Hotels (Firm) -- Management -- Case studies.

(1)

Service industries -- Marketing.

(1)

Social responsibility of business.

(1)

Strategic planning.

(1)

Support services (Management)

(1)

Telecommunication.

(1)

Total quality management.

(1)

(1)

Wireless communication systems -- Management.

(1)

Material Type

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13.

Cover image for Flip the funnel how to use existing customers to gain new ones

Flip the funnel how to use existing customers to gain new ones

Flip the funnel how to use existing customers to gain new ones

Author

Jaffe, Joseph, 1970-

Preferred Shelf Number

ONLINE

Electronic Access

Click for information on Adobe Digital Editions version
Click for information on Adobe Digital Editions version
Click for information on Mobipocket Reader version
Image http://images.contentreserve.com/ImageType-100/0128-1/{3C3A5BAB-C1B0-4C94-9BC9-5C8FF70D26A8}Img100.jpg
Ebook Library http://public.eblib.com/EBLPublic/PublicView.do?ptiID=484877

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14.

Cover image for Services marketing : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

Author

Zeithaml, Valarie A. Bitner, Mary Jo. Gremler, Dwayne D.

Preferred Shelf Number

HD9980.5 Z45 2009

Format:

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Beytepe Library~1

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15.

Cover image for Value-added services for next generation networks

Value-added services for next generation networks

Value-added services for next generation networks

Author

Velde, Thierry Van de.

Preferred Shelf Number

ONLINE

Electronic Access

Distributed by publisher. Purchase or institutional license may be required for access.

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16.

Cover image for Service Orientation Winning Strategies and Best Practices

Service Orientation Winning Strategies and Best Practices

Service Orientation Winning Strategies and Best Practices

Author

Allen, Paul. Higgins, Sam. McRae, Paul. Schlamann, Hermann.

Preferred Shelf Number

ONLINE

Electronic Access

Access by subscription

Format:

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17.

Cover image for Serving internal and external customers

Serving internal and external customers

Serving internal and external customers

Author

Swartzlander, Anne.

Preferred Shelf Number

HF5415.5 S93 2004

Format:

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18.

Cover image for Managing service level quality across wireless and fixed networks

Managing service level quality across wireless and fixed networks

Managing service level quality across wireless and fixed networks

Author

Massam, Peter.

Preferred Shelf Number

ONLINE

Electronic Access

Click for information
Authentication may be required:
Click here to view book
John Wiley http://dx.doi.org/10.1002/0470855738
HathiTrust Digital Library Limited view (search only) http://catalog.hathitrust.org/api/volumes/oclc/50525497.html

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19.

Cover image for The innovator's solution : creating and sustaining successful growth

The innovator's solution : creating and sustaining successful growth

The innovator's solution : creating and sustaining successful growth

Author

Christensen, Clayton M. Raynor, Michael E.

Preferred Shelf Number

HD53.C493 2003

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20.

Cover image for Pazarlama karmasına ilişkin müşteri algısının ölçümünde geliştirilmiş farklı ölçeklerin cep telefonu ürününe uygulanması

Pazarlama karmasına ilişkin müşteri algısının ölçümünde geliştirilmiş farklı ölçeklerin cep telefonu ürününe uygulanması

Pazarlama karmasına ilişkin müşteri algısının ölçümünde geliştirilmiş farklı ölçeklerin cep telefonu ürününe uygulanması

Author

Kaygın, Canan.

Preferred Shelf Number

TEZ/5309 K182 2002

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21.

Cover image for Driving customer equity : how customer lifetime value is reshaping corporate strategy

Driving customer equity : how customer lifetime value is reshaping corporate strategy

Driving customer equity : how customer lifetime value is reshaping corporate strategy

Author

Rust, Roland T. Zeithaml, Valarie A. Lemon, Katherine N. (Katherine Newell)

Preferred Shelf Number

HF 5415.5 R87 2000

Electronic Access

Contributor biographical information http://www.loc.gov/catdir/bios/simon051/00026485.html

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22.

Cover image for Developing a market orientation

Developing a market orientation

Developing a market orientation

Author

Deshpande, Rohit. Marketing Science Institute.

Preferred Shelf Number

ONLINE(368105.1)

Electronic Access

SAGE knowledge http://sk.sagepub.com/books/developing-a-market-orientation

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Availability

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