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13. 
Cover image for Beziehungsmanagement in der Automobilindustrie OEM Relationship Management als Sonderfall des CRM
Beziehungsmanagement in der Automobilindustrie OEM Relationship Management als Sonderfall des CRM
Author 
Hundertmark, Heike. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(338527.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-8349-4511-2
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14. 
Cover image for Wettbewerbsvorteile durch Wissen Knowledge Management, CRM und Change Management verbinden
Wettbewerbsvorteile durch Wissen Knowledge Management, CRM und Change Management verbinden
Author 
Mescheder, Bernhard. author. Sallach, Christian. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-27896-9
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15. 
Cover image for Grundlagen des CRM Strategie, Geschäftsprozesse und IT-Unterstützung
Grundlagen des CRM Strategie, Geschäftsprozesse und IT-Unterstützung
Author 
Hippner, Hajo. editor. Hubrich, Beate. editor. Wilde, Klaus D. editor. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8349-6618-6
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16. 
Cover image for Oracle CRM – Best Practices Wie Sie CRM nutzen, um Kunden zu gewinnen, zu binden und Beziehungen auszubauen
Oracle CRM – Best Practices Wie Sie CRM nutzen, um Kunden zu gewinnen, zu binden und Beziehungen auszubauen
Author 
Pufahl, Mario. author. Ehrensperger, Lukas. author. Stehling, Peer. author. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8348-9732-9
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17. 
Cover image for Data mining techniques in CRM inside customer segmentation
Data mining techniques in CRM inside customer segmentation
Author 
Tsiptsis, Konstantinos. Chorianopoulos, Antonios. Wiley InterScience (Online service)
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ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/9780470685815
MyiLibrary, Table of contents http://www.myilibrary.com?id=249114&ref=toc
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18. 
Cover image for Analytical CRM Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings
Analytical CRM Developing and Maintaining Profitable Customer Relationships in Non-Contractual Settings
Author 
Wübben, Markus. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-8349-8121-9
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19. 
Cover image for Success with Microsoft Dynamics CRM 4.0 Implementing Customer Relationship Management
Success with Microsoft Dynamics CRM 4.0 Implementing Customer Relationship Management
Author 
Mathena, Justin. author. Yetter, Aaron. author. Hostetler, Hoss. author. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-1-4302-1605-6
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20. 
Cover image for Schnittstellenmanagement im CRM-Prozess des Industriegütervertriebs Modellbasierte Analyse und Gestaltung der Verbesserungspotenziale
Schnittstellenmanagement im CRM-Prozess des Industriegütervertriebs Modellbasierte Analyse und Gestaltung der Verbesserungspotenziale
Author 
Silber, Andreas. author. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8350-5535-3
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21. 
Cover image for Patient Relationship Management Ein CRM-Ansatz für die pharmazeutische Industrie
Patient Relationship Management Ein CRM-Ansatz für die pharmazeutische Industrie
Author 
Hahn, Olaf Kilian. author. Bauer, Hans H. author. SpringerLink (Online service)
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ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-8350-9117-7
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22. 
Cover image for Effiziente Gestaltung bankspezifischer CRM-Prozesse Ein praxisorientiertes Referenz-Organisationsmodell
Effiziente Gestaltung bankspezifischer CRM-Prozesse Ein praxisorientiertes Referenz-Organisationsmodell
Author 
Mengue Nkoa, Clément U. author. SpringerLink (Online service)
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http://dx.doi.org/10.1007/978-3-8350-9312-6
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23. 
Cover image for Müşteri ilişkileri yönetimi (CRM): Bilişim teknolojilerinin etkisi ve bankacılık sektöründeki gelişimi
Müşteri ilişkileri yönetimi (CRM): Bilişim teknolojilerinin etkisi ve bankacılık sektöründeki gelişimi
Author 
Alagöz, Selda Başaran.
Preferred Shelf Number 
HF 5415.5 A434 2004
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24. 
Cover image for Managing high-tech services using a CRM strategy
Managing high-tech services using a CRM strategy
Author 
Blumberg, Donald F.
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Distributed by publisher. Purchase or institutional license may be required for access.
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