Limit Search Results
Author
Language
Publication Date
-
Subject
Customer services -- Management.
(7)
Strategic planning.
(3)
Artificial intelligence.
(2)
Computational intelligence.
(2)
Ağırlama endüstrisi -- Yönetim.
(1)
Material Type
Shelf Location
Library
Switch to list view
Switch to thumbnail view
Select an Action
16 Results Found Subscribe to search results
0000DEFAULT
Print
13. 
Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary
The Starbucks experience 5 principles for turning ordinary into extraordinary
Author 
Michelli, Joseph A., 1960-
Preferred Shelf Number 
ONLINE
Electronic Access 
Subscription required
Format: 
Availability 
Online Library~1
Available:
Copies:
14. 
Cover image for Service leadership the quest for competitive advantage
Service leadership the quest for competitive advantage
Author 
Grönfeldt, Svafa. Strother, Judith B.
Preferred Shelf Number 
ONLINE(369302.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/service-leadership
Format: 
Availability 
Online Library~1
Available:
Copies:
15. 
Cover image for Managing high-tech services using a CRM strategy
Managing high-tech services using a CRM strategy
Author 
Blumberg, Donald F.
Preferred Shelf Number 
ONLINE
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
16. 
Cover image for Handbook of services marketing & management
Handbook of services marketing & management
Author 
Swartz, Teresa A. Iacobucci, Dawn.
Preferred Shelf Number 
ONLINE(368447.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management
Format: 
Availability 
Online Library~1
Available:
Copies: