Limit Search Results
Author
SpringerLink (Online service)
(13)
Wiley InterScience (Online service)
(4)
Michelli, Joseph A., 1960-
(2)
Nah, Fiona. editor.
(2)
Siau, Keng. editor.
(2)
Language
Publication Date
-
Subject
Customer services.
(17)
Consumer satisfaction.
(13)
Customer relations.
(12)
Customer services -- Management.
(6)
Strategic planning.
(5)
Material Type
Shelf Location
Switch to list view
Switch to thumbnail view
Select an Action
64 Results Found Subscribe to search results
000000000000DEFAULT
Print
13. 
Cover image for Service marketing strategies for small and medium enterprises : emerging research and opportunities
Service marketing strategies for small and medium enterprises : emerging research and opportunities
Author 
Rahman, Muhammad Sabbir, 1981- author. Zaman, Mahmud Habib, 1981- author. Hossain, Md. Afnan, 1987- author. IGI Global, publisher.
Preferred Shelf Number 
ONLINE
Electronic Access 
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-7891-8
Format: 
Availability 
Online Library~1
Available:
Copies:
14. 
Cover image for The V-model of service quality : an exploration of African customer service delivery metrics
The V-model of service quality : an exploration of African customer service delivery metrics
Author 
Whyte, Grafton, author.
Preferred Shelf Number 
ONLINE
Electronic Access 
https://www.emerald.com/insight/publication/doi/10.1108/9781787696037
Format: 
Availability 
Online Library~1
Available:
Copies:
15. 
Cover image for Quality services and experiences in hospitality and tourism
Quality services and experiences in hospitality and tourism
Author 
Cai, Liping A., editor. Alaedini, Pooya, 1967- editor.
Preferred Shelf Number 
ONLINE
Electronic Access 
https://www.emerald.com/insight/publication/doi/10.1108/S2042-144320189
Format: 
Availability 
Online Library~1
Available:
Copies:
16. 
Cover image for Trade tales : decoding customers' stories
Trade tales : decoding customers' stories
Author 
Woodside, Arch G., editor.
Preferred Shelf Number 
ONLINE
Electronic Access 
https://www.emerald.com/insight/publication/doi/10.1108/S1871-3173201714
Format: 
Availability 
Online Library~1
Available:
Copies:
17. 
Cover image for The strategic CIO : changing the dynamics of the business enterprise
The strategic CIO : changing the dynamics of the business enterprise
Author 
Weinzimer, Philip.
Preferred Shelf Number 
ONLINE(356471.1)
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
18. 
Cover image for Designing service excellence : people and technology
Designing service excellence : people and technology
Author 
Hunt, Brian, author. Iverg¿̐ưard, Toni, author.
Preferred Shelf Number 
ONLINE(356659.1)
Electronic Access 
Distributed by publisher. Purchase or institutional license may be required for access.
Format: 
Availability 
Online Library~1
Available:
Copies:
19. 
Cover image for Exploring Services Science 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings
Exploring Services Science 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings
Author 
Nóvoa, Henriqueta. editor. Drăgoicea, Monica. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(518541.1)
Electronic Access 
https://doi.org/10.1007/978-3-319-14980-6
Format: 
Availability 
Online Library~1
Available:
Copies:
20. 
Cover image for Requirements Engineering: Foundation for Software Quality 21st International Working Conference, REFSQ 2015, Essen, Germany, March 23-26, 2015. Proceedings
Requirements Engineering: Foundation for Software Quality 21st International Working Conference, REFSQ 2015, Essen, Germany, March 23-26, 2015. Proceedings
Author 
Fricker, Samuel A. editor. Schneider, Kurt. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(519025.1)
Electronic Access 
https://doi.org/10.1007/978-3-319-16101-3
Format: 
Availability 
Online Library~1
Available:
Copies:
21. 
Cover image for Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers
Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers
Author 
Cao, Longbing. editor. Zeng, Yifeng. editor. An, Bo. editor. Symeonidis, Andreas L. editor. Gorodetsky, Vladimir. editor.
Preferred Shelf Number 
XX(519063.1)
Electronic Access 
https://doi.org/10.1007/978-3-319-20230-3
Format: 
Availability 
Online Library~1
Available:
Copies:
22. 
Cover image for Software Business 6th International Conference, ICSOB 2015, Braga, Portugal, June 10-12, 2015, Proceedings
Software Business 6th International Conference, ICSOB 2015, Braga, Portugal, June 10-12, 2015, Proceedings
Author 
Fernandes, João M. editor. Machado, Ricardo J. editor. Wnuk, Krzysztof. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(518656.1)
Electronic Access 
https://doi.org/10.1007/978-3-319-19593-3
Format: 
Availability 
Online Library~1
Available:
Copies:
23. 
Cover image for Industrial Engineering, Management Science and Applications 2015
Industrial Engineering, Management Science and Applications 2015
Author 
Gen, Mitsuo. editor. Kim, Kuinam J. editor. Huang, Xiaoxia. editor. Hiroshi, Yabe. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(518706.1)
Electronic Access 
https://doi.org/10.1007/978-3-662-47200-2
Format: 
Availability 
Online Library~1
Available:
Copies:
24. 
Cover image for Right-time experiences : driving revenue with mobile and big data
Right-time experiences : driving revenue with mobile and big data
Author 
Lopez, Maribel, 1968-
Preferred Shelf Number 
ONLINE(342012.1)
Electronic Access 
ebrary An electronic book accessible through the World Wide Web; click to view
Cover image http://catalogimages.wiley.com/images/db/jimages/9781118847350.jpg
Ebook Library http://public.eblib.com/choice/PublicFullRecord.aspx?p=1791969
John Wiley http://dx.doi.org/10.1002/9781118914472
http://swb.eblib.com/patron/FullRecord.aspx?p=1791969
Format: 
Availability 
Online Library~1
Available:
Copies:
Select an Action