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Author

SpringerLink (Online service)

(13)

Wiley InterScience (Online service)

(4)

Michelli, Joseph A., 1960-

(2)

Nah, Fiona. editor.

(2)

Rust, Roland T.

(2)

Siau, Keng. editor.

(2)

Zeithaml, Valarie A.

(2)

Ahoy, Christopher K.

(1)

Ahuja, Vandana, editor.

(1)

(1)

Aktuğlu, Işıl Karpat.

(1)

Alaedini, Pooya, 1967- editor.

(1)

Alavi, Shirin, 1980- editor.

(1)

Alfnes, Erlend. editor.

(1)

(1)

An, Bo. editor.

(1)

Anderson, Kristin, 1962-

(1)

Antona, Margherita. editor.

(1)

(1)

Azevedo, Abaet�e de.

(1)

Bachmann, Kremena.

(1)

(1)

Barclay, Donald A., author.

(1)

Barreiros, Miguel, 1977-

(1)

Bergheim, Laura, 1962-

(1)

(1)

Berson, Alex. Master data management and customer data integration for a global enterprise.

(1)

Bitner, Mary Jo.

(1)

Blumberg, Donald F.

(1)

Boucher, Xavier. editor.

(1)

(1)

Brandon, P. S. (Peter S.)

(1)

Brennan, Charles D.

(1)

Buckley Owen, Tim, 1948-

(1)

Buckley Owen, Tim, 1948- Success at the enquiry desk.

(1)

Cai, Liping A., editor.

(1)

Camarinha-Matos, Luis M. editor.

(1)

Cao, Longbing. editor.

(1)

Chinyio, E. (Ezekiel)

(1)

Christensen, Clayton M.

(1)

Coenen, Frans. editor.

(1)

Cuadra-Sanchez, Antonio.

(1)

Degen, Helmut, 1964-

(1)

Deshpande, Rohit.

(1)

Drăgoicea, Monica. editor.

(1)

Dubov, Lawrence.

(1)

Fernandes, João M. editor.

(1)

Ferreira, Sueli Mara Soares Pinto, ed.

(1)

Freund, Louis E.

(1)

Fricker, Samuel A. editor.

(1)

Gallo, Carmine.

(1)

Gen, Mitsuo. editor.

(1)

George, Michael L.

(1)

Ghosh, Ankush. editor.

(1)

Gorodetsky, Vladimir. editor.

(1)

Gremler, Dwayne D.

(1)

Grönfeldt, Svafa.

(1)

(1)

Gupta, Ruchika. editor.

(1)

Gümüş, Sefer.

(1)

Hardy, William C.

(1)

Harmon, Charles, 1960-

(1)

Hens, Thorsten.

(1)

(1)

Hildebrand, Volker.

(1)

Hiroshi, Yabe. editor.

(1)

Hodge, Richard.

(1)

Hossain, Md. Afnan, 1987- author.

(1)

Huang, Xiaoxia. editor.

(1)

Hunt, Brian, author.

(1)

Hyytiä, Esa. editor.

(1)

IFLA Satellite Meeting (2004 : Säao Paulo, Brasil)

(1)

IGI Global, publisher.

(1)

Iacobucci, Dawn.

(1)

(1)

Iverg¿̐ưard, Toni, author.

(1)

(1)

Jaffe, Joseph, 1970-

(1)

Karatepe, Osman Mübin.

(1)

Karlyn, Matthew A.

(1)

Kars, Marge, 1947-

(1)

Karwowski, Waldemar, 1953-

(1)

Kavitha, Veeraruna. editor.

(1)

Kaygın, Canan.

(1)

(1)

Kim, Kuinam J. editor.

(1)

Knapp, Duane E.

(1)

Koc, Erdogan, editor.

(1)

Lemon, Katherine N. (Katherine Newell)

(1)

Lopez, Maribel, 1968-

(1)

(1)

(1)

Lucas, Robert W.

(1)

Lundqvist, Peter, 1968-

(1)

Machado, Ricardo J. editor.

(1)

Marketing Science Institute.

(1)

(1)

(1)

Mellouk, Abdelhamid.

(1)

Messina, Michael.

(1)

Mirchandani, Kiran, 1968-

(1)

Misci Kip, Sema.

(1)

(1)

Ntoa, Stavroula. editor.

(1)

Nóvoa, Henriqueta. editor.

(1)

Oliver, Richard L., 1945-

(1)

Ortiz, Angel. editor.

(1)

Overly, Michael R.

(1)

Paprzycki, Marcin. editor.

(1)

Pomeranz, Ricardo.

(1)

Proctor, Charles (Lawyer), author.

(1)

Rahman, Muhammad Sabbir, 1981- author.

(1)

Raynor, Michael E.

(1)

Richardson, Linda, 1944-

(1)

Romero, David. editor.

(1)

Romsdal, Anita. editor.

(1)

(1)

Salvendy, Gavriel, 1938-

(1)

Salvendy, Gavriel. editor.

(1)

Savard, Rejean, 1950-, ed.

(1)

Schachter, Lou.

(1)

Schiffman, Stephan.

(1)

Schlamann, Hermann.

(1)

Schneider, Kurt. editor.

(1)

Shaw, Rabindra Nath. editor.

(1)

Singh, Sompal. editor.

(1)

Soudagar, Reza.

(1)

Spohrer, James C.

(1)

Stephanidis, Constantine. editor.

(1)

Strandhagen, Jan Ola. editor.

(1)

Strother, Judith B.

(1)

Swartz, Teresa A.

(1)

Swartzlander, Anne.

(1)

Symeonidis, Andreas L. editor.

(1)

Temel Eğinli, Ayşen.

(1)

(1)

Velde, Thierry Van de.

(1)

Weinzimer, Philip.

(1)

Whyte, Grafton, author.

(1)

Wilson, Feleta L., 1945-

(1)

Wilson, Jerry R., 1944-2005.

(1)

Wnuk, Krzysztof. editor.

(1)

Woodside, Arch G., editor.

(1)

Yadav, Shakti Kumar. editor.

(1)

(1)

Yu, Philip S. editor.

(1)

Yuan, Xiaowei, 1963-

(1)

Zaman, Mahmud Habib, 1981- author.

(1)

Zeng, Yifeng. editor.

(1)

von Cieminski, Gregor. editor.

(1)

İslamoğlu, A. Hamdi.

(1)

Language

(75)

(5)

Publication Date

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(15)

(8)

(8)

(6)

(5)

(4)

(4)

(4)

(3)

(3)

(3)

(3)

(2)

(2)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Customer services.

(22)

Consumer satisfaction.

(13)

Customer relations.

(13)

Customer services -- Management.

(7)

Strategic planning.

(5)

Electronic books.

(4)

(4)

Service industries -- Marketing.

(4)

Success in business.

(4)

Banks and banking -- Customer services.

(3)

Customer relations -- Management.

(3)

Customer services -- Marketing.

(3)

Customer services -- Quality control.

(3)

Customer services -- Technological innovations.

(3)

(3)

Computer networks -- Management.

(2)

Construction industry -- Customer services.

(2)

Corporate culture.

(2)

Creative ability in business.

(2)

Customer loyalty.

(2)

Customer services -- Evaluation.

(2)

Industrial management.

(2)

Information technology -- Management.

(2)

Libraries -- Customer services.

(2)

Marketing -- Technological innovations.

(2)

Marketing research.

(2)

Quality control -- Statistical methods.

(2)

Relationship marketing.

(2)

Sales management.

(2)

Service industries -- Management.

(2)

Six sigma (Quality control standard)

(2)

Technological innovations -- Management.

(2)

Telecommunication -- Customer services.

(2)

Telecommunication -- Quality control.

(2)

Telecommunication systems -- Evaluation.

(2)

Academic libraries -- Aims and objectives.

(1)

Academic libraries -- Customer services.

(1)

Academic libraries -- Information technology.

(1)

Academic libraries -- Technological innovations.

(1)

Advertising agencies -- Customer services

(1)

Apple Computer, Inc.

(1)

Ağırlama endüstrisi -- Yönetim.

(1)

BANKALAR VE BANKACILIK -- MÜŞTERİ HİZMETLERİ.

(1)

Bank loans -- United States.

(1)

Bank marketing.

(1)

Banka pazarlaması.

(1)

Bankalar ve bankacılık -- Müşteri hizmetleri.

(1)

Banks and banking, International -- Law and legislation.

(1)

Big data -- Economic aspects.

(1)

Bilgi hizmetleri -- Pazarlama -- Kongreler.

(1)

(1)

Brand name products.

(1)

Building -- Technological innovations.

(1)

Business -- Data processing -- Security measures.

(1)

Business -- Data processing.

(1)

Business logistics.

(1)

Business referrals.

(1)

Call center agents -- India -- Social conditions.

(1)

Cell phone systems -- Management.

(1)

Chief information officers.

(1)

Communication in marketing.

(1)

Communication in medicine.

(1)

Communication in the building trades.

(1)

Computer networks -- Quality control.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer behavior -- United States.

(1)

Consumer behavior.

(1)

Consumer credit -- United States.

(1)

Consumer profiling.

(1)

Consumer satisfaction -- Case studies.

(1)

Consumer satisfaction -- Handbooks, manuals, etc.

(1)

Consumer satisfaction -- Statistical methods.

(1)

Consumer satisfaction -- Turkey.

(1)

Consumer satisfaction -- United States.

(1)

(1)

Contracting out.

(1)

Creative thinking.

(1)

Cultural relations.

(1)

Customer loyalty -- Handbooks, manuals, etc.

(1)

Customer relations -- Africa -- Management.

(1)

Customer relations -- Data processing.

(1)

Customer relations -- Management -- Congresses.

(1)

Customer satisfaction.

(1)

Customer service -- Management -- Case studies.

(1)

Customer services -- Africa.

(1)

Customer services -- Data processing.

(1)

Customer services -- Information technology.

(1)

Customer services -- Management -- Handbooks, manuals, etc.

(1)

Customer services -- Social aspects -- India.

(1)

Customer services -- Statistical methods.

(1)

Customer services -- Turkey.

(1)

Customer services -- United States -- Public opinion.

(1)

Customer services -- United States.

(1)

Data integration (Computer science)

(1)

Data warehousing.

(1)

Digital libraries.

(1)

Disruptive technologies.

(1)

Education, Higher -- Effect of technological innovations on.

(1)

Electronic commerce.

(1)

Electronic reference services (Libraries)

(1)

Employee loyalty -- Handbooks, manuals, etc.

(1)

Employee selection.

(1)

Finance -- Psychological aspects.

(1)

Financial institutions -- Customer service.

(1)

Health education -- United States -- Handbooks, manuals, etc.

(1)

Health literacy -- United States -- Handbooks, manuals, etc.

(1)

Hizmet endüstrisi -- Pazarlama.

(1)

Hizmet endüstrisi -- Yönetim.

(1)

Hizmet endüstrisi.

(1)

Hospitality -- Customer services.

(1)

Hospitality industry -- Customer services -- Case studies.

(1)

Hospitality industry -- Management.

(1)

Human engineering.

(1)

Human-computer interaction.

(1)

Identity (Psychology) -- India.

(1)

Industrial design.

(1)

Information retrieval.

(1)

Information services -- Contracting out.

(1)

Information services -- Marketing -- Congresses.

(1)

Information technology -- Economic aspects.

(1)

Intercultural communication -- India.

(1)

Intercultural communication.

(1)

International business enterprises -- Social aspects -- India.

(1)

Internet -- Social aspects.

(1)

Internet access for library users -- Congresses.

(1)

Interpersonal communication.

(1)

Investments -- Psychological aspects.

(1)

Kütüphaneler -- Halk ilişkileri -- Kongreler.

(1)

(1)

Libraries -- Public relations -- Congresses.

(1)

Libraries and community.

(1)

Libraries and distance education.

(1)

Libraries and illiterate persons.

(1)

Libraries and people with social disabilities.

(1)

Libraries and the Internet.

(1)

Library Web sites.

(1)

Library users -- Effect of technological innovations on.

(1)

Literacy -- Health aspects -- United States.

(1)

Management science.

(1)

Market segmentation.

(1)

Medical librarianship -- United States -- Handbooks, manuals, etc.

(1)

Medical libraries -- Reference services -- United States.

(1)

Methods engineering.

(1)

Mortgage loans -- United States.

(1)

MÜŞERİ HİZMETLERİ -- KALİTE KONTROLÜ.

(1)

MÜŞERİ HİZMETLERİ -- TÜRKİYE.

(1)

MÜŞTERİ HOŞNUTLUĞU.

(1)

MÜŞTERİ HİZMETLERİ.

(1)

Müşteri hizmetleri -- Pazarlama.

(1)

Müşteri hizmetleri -- Yönetim.

(1)

Müşteri hizmetleri.

(1)

Müşteri ilişkileri -- Yönetim -- Kongreler.

(1)

Müşteri ilişkileri.

(1)

Network performance (Telecommunication)

(1)

Organizational commitment -- Handbooks, manuals, etc.

(1)

Organizational effectiveness.

(1)

PAZARLAMA ARAŞTIRMASI.

(1)

Packet switching (Data transmission)

(1)

Patient education -- United States -- Handbooks, manuals, etc.

(1)

Performance -- Management -- Handbooks, manuals, etc.

(1)

Personnel management -- Handbooks, manuals, etc.

(1)

(1)

Product management.

(1)

Production management -- Statistical methods.

(1)

Production management.

(1)

Production planning.

(1)

Professions -- Marketing.

(1)

Public services (Libraries) -- United States.

(1)

Quality of service (Computer networks)

(1)

Reference services (Libraries)

(1)

Reklam ajansları -- Müşteri hizmetleri.

(1)

Ritz-Carlton Hotels (Firm) -- Management -- Case studies.

(1)

Service industries -- Customer services.

(1)

Service industries -- Information technology.

(1)

Service industries -- Quality control -- Statistical methods.

(1)

Service industries workers -- India -- Social conditions.

(1)

Service industries.

(1)

Service-oriented architecture (Computer science)

(1)

Small business -- Customer services.

(1)

Small business marketing.

(1)

Social media -- Economic aspects.

(1)

Social media -- Social aspects.

(1)

Social medicine -- United States.

(1)

Social responsibility of business.

(1)

Starbucks Coffee Company.

(1)

Success in business -- Handbooks, manuals, etc.

(1)

Support services (Management)

(1)

Systems engineering.

(1)

Technology assessment.

(1)

Telecommunication systems -- Management.

(1)

Telecommunication.

(1)

Total quality management.

(1)

Tourism -- Customer services.

(1)

Tourism -- Management.

(1)

Turizm -- Yönetim.

(1)

TÜKETİCİ DOYUMU -- TÜRKİYE.

(1)

User interfaces (Computer systems) -- Measurement.

(1)

(1)

Wealth -- Management.

(1)

Wireless communication systems -- Management.

(1)

Material Type

Shelf Location

Beytepe General Collection

Beytepe Tez Koleksiyonu

Electronic Library

Law General Collection

Library

Beytepe Library

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1.

Cover image for Pazarlama karmasına ilişkin müşteri algısının ölçümünde geliştirilmiş farklı ölçeklerin cep telefonu ürününe uygulanması

Pazarlama karmasına ilişkin müşteri algısının ölçümünde geliştirilmiş farklı ölçeklerin cep telefonu ürününe uygulanması

Pazarlama karmasına ilişkin müşteri algısının ölçümünde geliştirilmiş farklı ölçeklerin cep telefonu ürününe uygulanması

Author

Kaygın, Canan.

Preferred Shelf Number

TEZ/5309 K182 2002

Format:

Availability

Beytepe Library~1

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2.

Cover image for QoS measurement and evaluation of telecommunications quality of service

QoS measurement and evaluation of telecommunications quality of service

QoS measurement and evaluation of telecommunications quality of service

Author

Hardy, William C.

Preferred Shelf Number

ONLINE

Electronic Access

John Wiley http://dx.doi.org/10.1002/0470845910
MyiLibrary, Table of contents http://www.myilibrary.com?id=55467&ref=toc

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Online Library~1

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3.

Cover image for Driving customer equity : how customer lifetime value is reshaping corporate strategy

Driving customer equity : how customer lifetime value is reshaping corporate strategy

Driving customer equity : how customer lifetime value is reshaping corporate strategy

Author

Rust, Roland T. Zeithaml, Valarie A. Lemon, Katherine N. (Katherine Newell)

Preferred Shelf Number

HF 5415.5 R87 2000

Electronic Access

Contributor biographical information http://www.loc.gov/catdir/bios/simon051/00026485.html

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Beytepe Library~1

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4.

Cover image for Handbook of services marketing & management

Handbook of services marketing & management

Handbook of services marketing & management

Author

Swartz, Teresa A. Iacobucci, Dawn.

Preferred Shelf Number

ONLINE(368447.1)

Electronic Access

SAGE knowledge http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management

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Online Library~1

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5.

Cover image for Developing a market orientation

Developing a market orientation

Developing a market orientation

Author

Deshpande, Rohit. Marketing Science Institute.

Preferred Shelf Number

ONLINE(368105.1)

Electronic Access

SAGE knowledge http://sk.sagepub.com/books/developing-a-market-orientation

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Online Library~1

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6.

Cover image for Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu

Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu

Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu

Author

Akan, Perran.

Preferred Shelf Number

HF 5415.5 A526 1995

Format:

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Beytepe Library~1

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7.

Cover image for Word-of-mouth marketing

Word-of-mouth marketing

Word-of-mouth marketing

Author

Wilson, Jerry R., 1944-2005.

Preferred Shelf Number

HF5415.5 W59 1994

Format:

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Beytepe Library~1

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8.

Cover image for Service quality new directions in theory and practice

Service quality new directions in theory and practice

Service quality new directions in theory and practice

Author

Rust, Roland T. Oliver, Richard L., 1945-

Preferred Shelf Number

ONLINE(369303.1)

Electronic Access

SAGE knowledge http://sk.sagepub.com/books/service-quality

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