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85. 
Cover image for Managing global customers an integrated approach
Managing global customers an integrated approach
Author 
Yip, George S. Bink, Audrey J. M.
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ONLINE
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Oxford scholarship online http://dx.doi.org/10.1093/acprof:oso/9780199229833.001.0001
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86. 
Cover image for User-centered design stories real-world UCD case files
User-centered design stories real-world UCD case files
Author 
Righi, Carol. James, Janice (Janice Sue)
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ONLINE
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ScienceDirect http://www.sciencedirect.com/science/book/9780123706089
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87. 
Cover image for User-centered design stories real-world UCD case files
User-centered design stories real-world UCD case files
Author 
Righi, Carol. James, Janice (Janice Sue) ScienceDirect (Online service)
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ONLINE
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ScienceDirect An electronic book accessible through the World Wide Web; click for information
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88. 
Cover image for Managing customers as investments : the strategic value of customers in the long run
Managing customers as investments : the strategic value of customers in the long run
Author 
Gupta, Sunil, 1958- Lehmann, Donald R., ort. yaz.
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HF5415.55 G87 2005
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89. 
Cover image for Managing learning and communication systems as business assets
Managing learning and communication systems as business assets
Author 
Gayeski, Diane M. (Diane Mary), 1953-
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HD58.82 G39 2005
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90. 
Cover image for Location and Personalisation Delivering online and mobility services
Location and Personalisation Delivering online and mobility services
Author 
Ralph, Daniel, ed. Searby, Stephen, ed.
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http://dx.doi.org/10.1049/PBBT008E
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91. 
Cover image for CRM redefining customer relationship management
CRM redefining customer relationship management
Author 
Peel, Jeffrey.
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ScienceDirect http://www.sciencedirect.com/science/book/9781555582630
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92. 
Cover image for Customer relationship management systems handbook
Customer relationship management systems handbook
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Sharp, Duane E.
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93. 
Cover image for Telecommunications Quality of Service Management
Telecommunications Quality of Service Management
Author 
Oodan, Antony P. Ward, Keith E. Savolaine, Catherine G. Daneshmand, Mahmoud Hoath, Peter
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ONLINE
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http://dx.doi.org/10.1049/PBTE048E
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94. 
Cover image for Integrating ERP, CRM, supply chain management, and smart materials
Integrating ERP, CRM, supply chain management, and smart materials
Author 
Chorafas, Dimitris N.
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95. 
Cover image for The essential guide to knowledge management : E-business and CRM applications
The essential guide to knowledge management : E-business and CRM applications
Author 
Tiwana, Amrit, 1974-
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HD 30.2 T498 2001
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96. 
Cover image for Driving customer equity : how customer lifetime value is reshaping corporate strategy
Driving customer equity : how customer lifetime value is reshaping corporate strategy
Author 
Rust, Roland T. Zeithaml, Valarie A. Lemon, Katherine N. (Katherine Newell)
Preferred Shelf Number 
HF 5415.5 R87 2000
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Contributor biographical information http://www.loc.gov/catdir/bios/simon051/00026485.html
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