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Library: Online Library

Author

Wiley InterScience (Online service)

(3)

Holland, John R.

(2)

Richardson, Linda, 1944-

(2)

Ahoy, Christopher K.

(1)

Allen, Cyrus, author.

(1)

Bergheim, Laura, 1962-

(1)

Bloom, Robert H.

(1)

Bosworth, Michael T.

(1)

Brandon, P. S. (Peter S.)

(1)

Brennan, Charles D.

(1)

Burgess, Peter, editor.

(1)

Chi, Maomao. editor.

(1)

Chinyio, E. (Ezekiel)

(1)

(1)

Corn, Joseph J.

(1)

(1)

Dasgupta, Sabyasachi, 1982- editor.

(1)

Degen, Helmut, 1964-

(1)

Dew, Robert, author.

(1)

(1)

Doppler, Susanne, editer.

(1)

Dowding, Keith.

(1)

Gallo, Carmine.

(1)

George, Michael L.

(1)

Grover, Priya, 1974- editor.

(1)

Gr©¿℗œnstedt, Anders.

(1)

Gschwandtner, Gerhard.

(1)

(1)

Harrington, H. J. (H. James)

(1)

Hildebrand, Volker.

(1)

Hodge, Richard.

(1)

IGI Global, publisher.

(1)

(1)

(1)

(1)

(1)

Knapp, Duane E.

(1)

Kotler, Philip.

(1)

(1)

Lucas, Robert W.

(1)

Michelli, Joseph A., 1960-

(1)

(1)

Nadeau, Raymond.

(1)

Oliver, Richard L., 1945-

(1)

Olomolaiye, Paul O.

(1)

Peluso, Alessandro M., 1978-

(1)

(1)

Reed, Wendy Foegen.

(1)

Rust, Roland T.

(1)

Salini, Silvia.

(1)

Schachter, Lou.

(1)

Shalowitz, Joel, 1953-

(1)

Soudagar, Reza.

(1)

SpringerLink (Online service)

(1)

Steffen, Adrienne, editer.

(1)

Stevens, Robert J. (Robert John), 1955-

(1)

Tu, Yiliu. editor. (orcid)

(1)

Visgatis, Frank.

(1)

Vitale, Joe, 1953-

(1)

Woodside, Arch G., editor.

(1)

Young, Tim, 1961-

(1)

Yuan, Xiaowei, 1963-

(1)

Language

(39)

Publication Date

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(19)

(6)

(3)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Consumer satisfaction.

(29)

Customer relations.

(15)

Customer services.

(9)

(7)

Sales management.

(5)

Consumer behavior.

(3)

Customer loyalty.

(3)

Strategic planning.

(3)

Success in business.

(3)

Brand name products.

(2)

(2)

Consumer satisfaction -- Case studies.

(2)

Customer relations -- Management.

(2)

Human-computer interaction.

(2)

Interpersonal communication.

(2)

(2)

Product management.

(2)

Relationship marketing.

(2)

Advertising -- Brand name products.

(1)

Advertising -- Psychological aspects.

(1)

Apple Computer, Inc.

(1)

Barton, Bruce, 1886-1967.

(1)

Beverages -- Packaging.

(1)

(1)

Building -- Technological innovations.

(1)

Business communication -- Case studies.

(1)

Business logistics.

(1)

Communication in management -- Case studies.

(1)

Construction industry -- Customer services.

(1)

Consumer Satisfaction -- United States.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumer satisfaction -- Handbooks, manuals, etc.

(1)

Consumer satisfaction -- Psychological aspects.

(1)

Consumer satisfaction -- Research -- Methodology.

(1)

Consumer satisfaction -- Research -- Statistical methods.

(1)

Consumer satisfaction -- Statistical methods.

(1)

Consumers -- Research -- Data processing.

(1)

Consumers -- Research -- Statistical methods.

(1)

Corporations -- Growth.

(1)

Creative ability in business.

(1)

Creative thinking.

(1)

Cultural relations.

(1)

Customer loyalty -- Handbooks, manuals, etc.

(1)

Customer relations -- Psychological aspects.

(1)

Customer service -- Management -- Case studies.

(1)

Customer services -- Evaluation.

(1)

Customer services -- Management -- Handbooks, manuals, etc.

(1)

Customer services -- Management.

(1)

Customer services -- Quality control.

(1)

Customer services -- Statistical methods.

(1)

Customer services -- Technological innovations.

(1)

Electronic books.

(1)

Electronic commerce.

(1)

Employee loyalty -- Handbooks, manuals, etc.

(1)

Food -- Packaging.

(1)

Hospitality industry -- Customer services -- Case studies.

(1)

Human services.

(1)

Human-machine systems -- Social aspects.

(1)

Industrial design.

(1)

Industrial efficiency.

(1)

Industrial management.

(1)

Intercultural communication.

(1)

Internet -- Social aspects.

(1)

MEDICAL -- Administration.

(1)

MEDICAL -- Practice Management & Reimbursement.

(1)

Marketing -- Case studies.

(1)

Marketing of Health Services -- methods -- United States.

(1)

Marketing research.

(1)

Medical care -- United States -- Marketing.

(1)

(1)

Organizational change.

(1)

Organizational commitment -- Handbooks, manuals, etc.

(1)

Organizational effectiveness.

(1)

Performance -- Management -- Handbooks, manuals, etc.

(1)

Personnel management -- Handbooks, manuals, etc.

(1)

Production management.

(1)

Production planning.

(1)

Public welfare administration.

(1)

Quality control -- Statistical methods.

(1)

Sampling (Statistics) -- Evaluation.

(1)

Selling -- Psychological aspects.

(1)

Service industries -- Quality control -- Statistical methods.

(1)

Six sigma (Quality control standard)

(1)

Social responsibility of business.

(1)

Starbucks Coffee Company.

(1)

Success in business -- Handbooks, manuals, etc.

(1)

Success in business -- Psychological aspects.

(1)

Surveys -- Data processing.

(1)

Surveys -- Statistical methods.

(1)

Technological innovations -- United States.

(1)

Technology assessment.

(1)

Total quality management in human services.

(1)

User interfaces (Computer systems) -- Measurement.

(1)

Material Type

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13.

Cover image for Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits

Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits

Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits

Author

Harrington, H. J. (H. James)

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ONLINE

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14.

Cover image for Winning the customer turn consumers into fans and get them to spend more

Winning the customer turn consumers into fans and get them to spend more

Winning the customer turn consumers into fans and get them to spend more

Author

Imbriano, Lou.

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ONLINE

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15.

Cover image for User unfriendly consumer struggles with personal technologies, from clocks and sewing machines to cars and computers

User unfriendly consumer struggles with personal technologies, from clocks and sewing machines to cars and computers

User unfriendly consumer struggles with personal technologies, from clocks and sewing machines to cars and computers

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Corn, Joseph J. Project Muse.

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16.

Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary

The Starbucks experience 5 principles for turning ordinary into extraordinary

The Starbucks experience 5 principles for turning ordinary into extraordinary

Author

Michelli, Joseph A., 1960-

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17.

Cover image for Living brands collaboration + innovation = customer fascination

Living brands collaboration + innovation = customer fascination

Living brands collaboration + innovation = customer fascination

Author

Nadeau, Raymond.

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18.

Cover image for The ten demandments rules to live by in the age of the demanding consumer

The ten demandments rules to live by in the age of the demanding consumer

The ten demandments rules to live by in the age of the demanding consumer

Author

Mooney, Kelly. Bergheim, Laura, 1962-

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19.

Cover image for CustomerCentric selling

CustomerCentric selling

CustomerCentric selling

Author

Bosworth, Michael T. Holland, John R. Visgatis, Frank.

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20.

Cover image for Perfect selling open the door, close the deal

Perfect selling open the door, close the deal

Perfect selling open the door, close the deal

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Richardson, Linda, 1944-

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21.

Cover image for Take your sales to the next level advanced skills to build stronger relationships and close more deals

Take your sales to the next level advanced skills to build stronger relationships and close more deals

Take your sales to the next level advanced skills to build stronger relationships and close more deals

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Brennan, Charles D.

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22.

Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence

Customer-driven operations aligning quality tools and business processes for customer excellence

Customer-driven operations aligning quality tools and business processes for customer excellence

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Ahoy, Christopher K.

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Cover image for The psychology of sales success learn to think like your customer to close every sale

The psychology of sales success learn to think like your customer to close every sale

The psychology of sales success learn to think like your customer to close every sale

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Gschwandtner, Gerhard.

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24.

Cover image for Rethinking the sales cycle how superior sellers embrace the buying cycle to achieve a sustainable and competitive advantage

Rethinking the sales cycle how superior sellers embrace the buying cycle to achieve a sustainable and competitive advantage

Rethinking the sales cycle how superior sellers embrace the buying cycle to achieve a sustainable and competitive advantage

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Holland, John R. Young, Tim, 1961-

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