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13. 
Cover image for How to use power phrases to say what you mean, mean what you say, & get what you want!
How to use power phrases to say what you mean, mean what you say, & get what you want!
Author 
Runion, Meryl.
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14. 
Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales
Stop telling, start selling how to use customer-focused dialogue to close sales
Author 
Richardson, Linda, 1944-
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15. 
Cover image for Crucial conversations tools for talking when stakes are high
Crucial conversations tools for talking when stakes are high
Author 
Patterson, Kerry, 1946- Grenny, Joseph. McMillan, Ron. Switzler, Al.
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16. 
Cover image for Crucial conversations tools for talking when stakes are high
Crucial conversations tools for talking when stakes are high
Author 
Patterson, Kerry, 1946- Grenny, Joseph. McMillan, Ron. Switzler, Al.
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17. 
Cover image for Solving employee performance problems how to spot problems early, take appropriate action, and bring out the best in everyone
Solving employee performance problems how to spot problems early, take appropriate action, and bring out the best in everyone
Author 
Bruce, Anne, 1952- Hampel, Brenda. Lamont, Erika.
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18. 
Cover image for How to instantly connect with anyone 96 all-new little tricks for big success in relationships
How to instantly connect with anyone 96 all-new little tricks for big success in relationships
Author 
Lowndes, Leil.
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19. 
Cover image for Surviving the toxic workplace protect yourself against the co-workers, bosses, and work environments that poison your day
Surviving the toxic workplace protect yourself against the co-workers, bosses, and work environments that poison your day
Author 
Durr�e, Linnda.
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20. 
Cover image for Crucial confrontations tools for resolving broken promises, violated expectations, and bad behavior
Crucial confrontations tools for resolving broken promises, violated expectations, and bad behavior
Author 
Patterson, Kerry, 1946- Grenny, Joseph. McMillan, Ron. Switzler, Al.
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