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1. 
Cover image for The customer excellence enterprise : a playbook for creating customers for life
The customer excellence enterprise : a playbook for creating customers for life
Author 
Simmons, Wayne (Customer experience expert), author. DeWitt, Tom (Director), author.
Preferred Shelf Number 
HF5415.5 .S559 2024
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781394308408
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2. 
Cover image for Shopping centre marketing : value creation and customer engagement
Shopping centre marketing : value creation and customer engagement
Author 
Krowicki, Piotr, author. Maciejewski, Grzegorz, author.
Preferred Shelf Number 
HF5430
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781032690544
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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3. 
Cover image for Selling in Customer Service Integrating and Coordinating Service and Selling.
Selling in Customer Service Integrating and Coordinating Service and Selling.
Author 
Cai, Leon.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781032644066
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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4. 
Cover image for Digital customer success : why the next frontier of CS is digital and how you can leverage it to drive durable growth
Digital customer success : why the next frontier of CS is digital and how you can leverage it to drive durable growth
Author 
Mehta, Nick, 1977- author. Capote, Kellie, author.
Preferred Shelf Number 
HD45 .M44 2024
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781394308354
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5. 
Cover image for Müşteri ilişkileri yönetimi
Müşteri ilişkileri yönetimi
Author 
Başal, Murat, yazar.
Preferred Shelf Number 
HF5415.5 B37 2023
Format: 
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6. 
Cover image for Creating value for leaders : balancing the interests of customers, employers, investors, and the marketplace
Creating value for leaders : balancing the interests of customers, employers, investors, and the marketplace
Author 
Mahajan, Gautam, 1946-
Preferred Shelf Number 
HD30.28
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003381624
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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7. 
Cover image for ABUSIVE CUSTOMER breaking the silence around customers' aggressive behavior.
ABUSIVE CUSTOMER breaking the silence around customers' aggressive behavior.
Author 
Yorgov, Ivaylo.
Preferred Shelf Number 
HF5415.32
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003402565
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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8. 
Cover image for The new customer experience management : why and how the companies of the future address their customers' needs proactively
The new customer experience management : why and how the companies of the future address their customers' needs proactively
Author 
Yorgov, Ivaylo, author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003309284
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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9. 
Cover image for Business models for Industry 4.0 : concepts and challenges in SME organizations
Business models for Industry 4.0 : concepts and challenges in SME organizations
Author 
Grabowska, Sandra, author. Saniuk, Sebastian, author.
Preferred Shelf Number 
HD62.7
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003317401
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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10. 
Cover image for Sustainable energy branding : helping to save the planet
Sustainable energy branding : helping to save the planet
Author 
Larsen, Friðrik, author.
Preferred Shelf Number 
HD9502 .A2
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003351030
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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11. 
Cover image for Customer Relationship Management (CRM) for Medium and Small Enterprises : How to Find the Right Solution for Effectively Connecting with Your Customers.
Customer Relationship Management (CRM) for Medium and Small Enterprises : How to Find the Right Solution for Effectively Connecting with Your Customers.
Author 
Specchia, Antonio.
Preferred Shelf Number 
HF5415.55
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003148388
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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12. 
Cover image for The customer copernicus : how to be customer led
The customer copernicus : how to be customer led
Author 
Dawson, Charlie, 1966- author. Meehan, Seán, author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003097877
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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