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13. 
Cover image for The Disney way harnessing the management secrets of Disney in your company
The Disney way harnessing the management secrets of Disney in your company
Author 
Capodagli, Bill, 1948- Jackson, Lynn, 1955-
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ONLINE
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14. 
Cover image for Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Author 
Azevedo, Abaet�e de. Pomeranz, Ricardo.
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15. 
Cover image for Entity resolution and information quality
Entity resolution and information quality
Author 
Talburt, John R.
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ONLINE
Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9780123819727
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16. 
Cover image for Data mining techniques in CRM inside customer segmentation
Data mining techniques in CRM inside customer segmentation
Author 
Tsiptsis, Konstantinos. Chorianopoulos, Antonios. Wiley InterScience (Online service)
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ONLINE
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John Wiley http://dx.doi.org/10.1002/9780470685815
MyiLibrary, Table of contents http://www.myilibrary.com?id=249114&ref=toc
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17. 
Cover image for Social media 101 tactics and tips to develop your business online
Social media 101 tactics and tips to develop your business online
Author 
Brogan, Chris.
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ONLINE
Electronic Access 
Click for information on Adobe Digital Editions version
Click for information on Adobe Digital Editions version
Click for information on Mobipocket Reader version
Wiley InterScience An electronic book accessible through the World Wide Web; click for information
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18. 
Cover image for Customer relationship management : concepts and technologies
Customer relationship management : concepts and technologies
Author 
Buttle, Francis.
Preferred Shelf Number 
HF5415.5 B88 2009
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19. 
Cover image for The virtual customer : a new paradigm for improving customer relations in libraries and information services
The virtual customer : a new paradigm for improving customer relations in libraries and information services
Author 
IFLA Satellite Meeting (2004 : Säao Paulo, Brasil) Ferreira, Sueli Mara Soares Pinto, ed. Savard, Rejean, 1950-, ed.
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Z 716.3 I385 2005
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20. 
Cover image for Managing learning and communication systems as business assets
Managing learning and communication systems as business assets
Author 
Gayeski, Diane M. (Diane Mary), 1953-
Preferred Shelf Number 
HD58.82 G39 2005
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21. 
Cover image for CRM redefining customer relationship management
CRM redefining customer relationship management
Author 
Peel, Jeffrey.
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Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9781555582630
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22. 
Cover image for Telecommunications Quality of Service Management
Telecommunications Quality of Service Management
Author 
Oodan, Antony P. Ward, Keith E. Savolaine, Catherine G. Daneshmand, Mahmoud Hoath, Peter
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http://dx.doi.org/10.1049/PBTE048E
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23. 
Cover image for Customer relationship management systems handbook
Customer relationship management systems handbook
Author 
Sharp, Duane E.
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Distributed by publisher. Purchase or institutional license may be required for access.
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