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Language: English

Author

SpringerLink (Online service)

(5)

Reese, Charles D.

(4)

Wiley InterScience (Online service)

(3)

Fitzsimmons, James A.

(2)

Fitzsimmons, Mona J.

(2)

Karwowski, Waldemar, 1953-

(2)

(2)

Salvendy, Gavriel, 1938-

(2)

Arup, Christopher.

(1)

Beckford, John, 1958-

(1)

Bitner, Mary Jo.

(1)

Cellary, Wojciech. editor.

(1)

Chandler, Susan Kerr.

(1)

Chang, C. M. (Ching Ming), 1935-

(1)

Choudhury, Barnali.

(1)

Clark, Graham, 1949-.

(1)

Conference on Production and Productivity in the Service Industries (1967 : Ottawa )

(1)

Cuadrado-Roura, Juan R. editor.

(1)

Daskin, Mark S., 1952-

(1)

Diebold, Nicolas F..

(1)

Doellgast, Virginia Lee, 1976-

(1)

(1)

Duffy, Vincent G.

(1)

Egan, Stephan D., Jr., author.

(1)

Faulin, Javier.

(1)

Fay, Clifford T.

(1)

Ferlie, Ewan, 1956-

(1)

Foglieni, Francesca. author.

(1)

Freund, Louis E.

(1)

Freund, Louis E. editor.

(1)

Fuchc, Victor R., ed.

(1)

Fuller, Gordon W.

(1)

(1)

George, Michael L.

(1)

Giannopoulos, George A. editor.

(1)

Gilmore, Audrey.

(1)

Gremler, Dwayne D.

(1)

Haksever, Cengiz.

(1)

Heričko, Marjan. editor.

(1)

(1)

Iacobucci, Dawn.

(1)

Iszatt-White, Marian.

(1)

Johnston, Robert, 1953-.

(1)

Jomo K. S. (Jomo Kwame Sundaram)

(1)

(1)

Khong, How Ling.

(1)

Lee, Jin-kyung, author.

(1)

Luefschuetz, Gary S.

(1)

Maffei, Stefano. author.

(1)

Marchetti, Juan A..

(1)

McDowell, Linda, 1949-

(1)

McNulty, Terry.

(1)

Milton-Smith, John.

(1)

Mirchandani, Kiran, 1968-

(1)

Miyamoto, Yuki.

(1)

Mundt, Barry M., author.

(1)

Nankervis, Alan.

(1)

Nayyar, Gaurav.

(1)

Panizzon, Marion.

(1)

(1)

Qiu, Robin G., author.

(1)

Rhoads, Richard C. ort. yaz.

(1)

Rossenblatt, Robert ort. yaz.

(1)

(1)

Sauvé, Pierre.

(1)

Schiffman, Stephan.

(1)

Schneider, Jakob.

(1)

Shinkins, Sadie.

(1)

Shulver, Michael.

(1)

(1)

Smith, Francis J., author.

(1)

(1)

Spohrer, James C.

(1)

Stickdorn, Marc.

(1)

Swartz, Teresa A.

(1)

(1)

Tesone, D. V. (Dana V.)

(1)

Ting, I-Hsien. editor.

(1)

Uden, Lorna. editor.

(1)

Vandamme, Erick J., 1943-

(1)

Villari, Beatrice. author.

(1)

World Trade Organization.

(1)

Xiong, Gang, 1969-

(1)

Zeithaml, Valarie A.

(1)

Publication Date

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(10)

(9)

(7)

(7)

(5)

(3)

(3)

(3)

(3)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Service industries -- Management.

(11)

Service industries.

(9)

Service industries -- Employees -- Health and hygiene -- United States.

(4)

Service industries -- Law and legislation.

(4)

Service industries -- Marketing.

(4)

Service industries -- United States -- Safety measures.

(4)

Human engineering.

(3)

Engineering economy.

(2)

Foreign trade regulation.

(2)

Industrial engineering.

(2)

(2)

Systems engineering.

(2)

ABD -- HİZMETLER KESİMİ.

(1)

Architectural design.

(1)

BUSINESS & ECONOMICS -- Industries -- Service.

(1)

Biotechnology -- Economic aspects.

(1)

Biotechnology -- Environmental aspects.

(1)

Biotechnology industries.

(1)

Business consultants -- United States.

(1)

Call center agents -- India -- Social conditions.

(1)

Call centers -- Germany.

(1)

Call centers -- United States.

(1)

Caregivers -- United States.

(1)

Casinos -- Nevada -- Employees.

(1)

Competition -- United States.

(1)

Computer networks -- Management.

(1)

Computer science.

(1)

Confidential business information -- United States.

(1)

Consumer satisfaction -- Statistical methods.

(1)

Contracting out -- United States.

(1)

Contracting out.

(1)

Contracts -- United States.

(1)

Customer services -- Information technology.

(1)

Customer services -- Management.

(1)

Customer services -- Marketing.

(1)

Customer services -- Social aspects -- India.

(1)

Customer services -- Statistical methods.

(1)

Customer services.

(1)

Data protection -- United States.

(1)

Decision making.

(1)

Economic Geography.

(1)

(1)

Economics/Management Science.

(1)

Electronic books.

(1)

Electronic commerce -- United States.

(1)

(1)

Employee rights -- Nevada.

(1)

Engineering services marketing.

(1)

(1)

Food -- Marketing.

(1)

Food -- Research.

(1)

Food industry and trade -- Technological innovations.

(1)

Gambling industry -- Nevada -- Employees.

(1)

(1)

Health facilities -- Safety measures.

(1)

Health services administration -- Great Britain -- Case studies.

(1)

Hizmet sektörleri -- Yönetim.

(1)

Household employees -- United States.

(1)

(1)

(1)

Human services -- Great Britain -- Management.

(1)

Human services -- United States -- Employees.

(1)

HİZMET ENDÜSTRİLERİ -- SAYMANLIK.

(1)

HİZMET ENDÜSTRİLERİ -- YÖNETİM.

(1)

Identity (Psychology) -- India.

(1)

Indemnity against liability -- United States.

(1)

Industrial Organization.

(1)

Industrial hygiene.

(1)

Industrial management -- Employee participation -- Germany.

(1)

Industrial management -- Employee participation -- United States.

(1)

Industrial organization (Economic theory).

(1)

Industrial procurement -- United States.

(1)

Industrial safety.

(1)

Industries -- United States -- Encyclopedias.

(1)

Intellectual property (International law)

(1)

Intellectual property -- United States.

(1)

Intercultural communication -- India.

(1)

International business enterprises -- Social aspects -- India.

(1)

International trade.

(1)

Interpersonal relations.

(1)

Investments, Foreign -- Law and legislation.

(1)

LAW / International.

(1)

Labor market -- Malaysia.

(1)

Leadership -- Psychological aspects.

(1)

Leadership -- Social aspects.

(1)

Liability (Law) -- United States.

(1)

Malaysia -- Economic conditions.

(1)

Management -- Psychological aspects.

(1)

Management -- Social aspects.

(1)

Management information systems.

(1)

Management science.

(1)

Manufactures -- United States -- Encyclopedias.

(1)

Manufacturing industries -- Management -- Case studies.

(1)

Manufacturing industries -- United States -- Encyclopedias.

(1)

Marketing -- Management.

(1)

(1)

Materials handling -- United States -- Safety measures.

(1)

Medical care -- Safety measures.

(1)

Medical errors -- Prevention.

(1)

Methods engineering.

(1)

Militarism -- Korea (South)

(1)

Municipal services -- United States -- Employees.

(1)

Negotiation in business -- United States.

(1)

New products -- Marketing.

(1)

OTELLER, TAVERNALAR, V.B. -- MUHASEBE.

(1)

Operations research.

(1)

Organizational behavior -- Social aspects.

(1)

Organizational change.

(1)

Paid care workers

(1)

Patients -- Safety measures.

(1)

Payment -- United States.

(1)

Political science.

(1)

Prices -- United States.

(1)

Pricing -- United States.

(1)

Product management.

(1)

Professional employees.

(1)

Professions -- Marketing.

(1)

Professions -- United States -- Marketing.

(1)

(1)

Quality control -- Statistical methods.

(1)

Reengineering (Management) -- Great Britain -- Case studies.

(1)

Regional economics.

(1)

Regional/Spatial Science.

(1)

Retail trade -- Employees -- Health and hygiene -- United States.

(1)

(1)

Service industries -- Case studies.

(1)

Service industries -- Customer services.

(1)

Service industries -- Government policy.

(1)

Service industries -- Great Britain -- Management.

(1)

Service industries -- India.

(1)

Service industries -- Information technology -- Management.

(1)

Service industries -- Information technology.

(1)

Service industries -- Korea (South)

(1)

Service industries -- Malaysia.

(1)

Service industries -- Management -- Case studies.

(1)

Service industries -- Personnel management.

(1)

Service industries -- Planning.

(1)

Service industries -- Quality control -- Statistical methods.

(1)

Service industries -- Social aspects.

(1)

Service industries -- United States -- Encyclopedias.

(1)

Service industries -- United States -- Marketing.

(1)

Service industries workers -- Employment -- Malaysia.

(1)

Service industries workers -- India -- Social conditions.

(1)

Service industries workers -- Labor unions -- Germany.

(1)

Service industries workers -- Labor unions -- United States.

(1)

Service industries workers -- United States.

(1)

Service life (Engineering)

(1)

Service-oriented architecture (Computer science)

(1)

Sex-oriented businesses -- Korea (South)

(1)

Sexual division of labor -- Malaysia.

(1)

Sexual division of labor -- United States.

(1)

Sexual division of labor.

(1)

Six sigma (Quality control standard)

(1)

Small business -- Management.

(1)

Social service -- United States.

(1)

Success in business.

(1)

Supervision of employees.

(1)

Telecommunication -- Employees -- Labor unions -- Germany.

(1)

Telecommunication -- Employees -- Labor unions -- United States.

(1)

Total quality management -- Case studies.

(1)

Trade regulation.

(1)

Traffic Engineering.

(1)

Warranty -- United States.

(1)

White collar workers -- Health and hygiene -- United States.

(1)

Wholesale trade -- Employees -- Health and hygiene -- United States.

(1)

Women service industries workers -- Nevada.

(1)

Women's rights.

(1)

Material Type

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13.

Cover image for Leadership as emotional labour management and the "managed heart"

Leadership as emotional labour management and the "managed heart"

Leadership as emotional labour management and the "managed heart"

Author

Iszatt-White, Marian.

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ONLINE

Electronic Access

Click here to view

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14.

Cover image for Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close

Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close

Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close

Author

Schiffman, Stephan.

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ONLINE

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15.

Cover image for Advances in the human side of service engineering

Advances in the human side of service engineering

Advances in the human side of service engineering

Author

Spohrer, James C. Freund, Louis E.

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Distributed by publisher. Purchase or institutional license may be required for access.

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16.

Cover image for Service science, management, and engineering theory and applications

Service science, management, and engineering theory and applications

Service science, management, and engineering theory and applications

Author

Xiong, Gang, 1969-

Preferred Shelf Number

ONLINE

Electronic Access

ScienceDirect http://www.sciencedirect.com/science/book/9780123970374

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17.

Cover image for Disintegrating democracy at work : labor unions and the future of good jobs in the service economy

Disintegrating democracy at work : labor unions and the future of good jobs in the service economy

Disintegrating democracy at work : labor unions and the future of good jobs in the service economy

Author

Doellgast, Virginia Lee, 1976-

Preferred Shelf Number

ONLINE

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http://www.jstor.org/stable/10.7591/j.ctt7zbdg

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18.

Cover image for Service operations management : improving service delivery

Service operations management : improving service delivery

Service operations management : improving service delivery

Author

Johnston, Robert, 1953-. Clark, Graham, 1949-. Shulver, Michael.

Preferred Shelf Number

HD9980.5 J647 2012

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19.

Cover image for The Service Sector in India's Development

The Service Sector in India's Development

The Service Sector in India's Development

Author

Nayyar, Gaurav.

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ONLINE

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20.

Cover image for Public Services and International Trade Liberalization Human Rights and Gender Implications

Public Services and International Trade Liberalization Human Rights and Gender Implications

Public Services and International Trade Liberalization Human Rights and Gender Implications

Author

Choudhury, Barnali.

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21.

Cover image for The World Trade Organization Knowledge Agreements

The World Trade Organization Knowledge Agreements

The World Trade Organization Knowledge Agreements

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Arup, Christopher.

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22.

Cover image for Phone Clones : Authenticity Work in the Transnational Service Economy

Phone Clones : Authenticity Work in the Transnational Service Economy

Phone Clones : Authenticity Work in the Transnational Service Economy

Author

Mirchandani, Kiran, 1968-

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ONLINE

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http://www.jstor.org/stable/10.7591/j.ctt7zb03

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23.

Cover image for Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions

Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions

Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions

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George, Michael L.

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24.

Cover image for Casino women : courageous in unexpected places

Casino women : courageous in unexpected places

Casino women : courageous in unexpected places

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Chandler, Susan Kerr. Jones, Jill B.

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