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1. 
Cover image for Top market strategy applying the 80/20 rule
Top market strategy applying the 80/20 rule
Author 
Kruger, Elizabeth Rush.
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ONLINE
Electronic Access 
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=493219
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Cover image for Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Author 
Azevedo, Abaet�e de. Pomeranz, Ricardo.
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Subscription required
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3. 
Cover image for Social media 101 tactics and tips to develop your business online
Social media 101 tactics and tips to develop your business online
Author 
Brogan, Chris.
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ONLINE
Electronic Access 
Click for information on Adobe Digital Editions version
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Wiley InterScience An electronic book accessible through the World Wide Web; click for information
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4. 
Cover image for Data mining techniques in CRM inside customer segmentation
Data mining techniques in CRM inside customer segmentation
Author 
Tsiptsis, Konstantinos. Chorianopoulos, Antonios. Wiley InterScience (Online service)
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ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/9780470685815
MyiLibrary, Table of contents http://www.myilibrary.com?id=249114&ref=toc
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5. 
Cover image for Managing Translation Services
Managing Translation Services
Author 
Samuelsson-Brown, Geoffrey, author. Samuelsson-Brown, Geoffrey, contributor.
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ONLINE
Electronic Access 
https://doi.org/10.21832/9781853599156
https://www.degruyter.com/isbn/9781853599156
Cover https://www.degruyter.com/document/cover/isbn/9781853599156/original
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6. 
Cover image for Telecommunications Quality of Service Management
Telecommunications Quality of Service Management
Author 
Oodan, Antony P. Ward, Keith E. Savolaine, Catherine G. Daneshmand, Mahmoud Hoath, Peter
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ONLINE
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http://dx.doi.org/10.1049/PBTE048E
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7. 
Cover image for CRM redefining customer relationship management
CRM redefining customer relationship management
Author 
Peel, Jeffrey.
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Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9781555582630
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8. 
Cover image for Customer relationship management systems handbook
Customer relationship management systems handbook
Author 
Sharp, Duane E., author.
Preferred Shelf Number 
HF5415.5 .S5199 2003
Electronic Access 
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