Limit Search Results
Author
Language
Publication Date
-
Subject
Customer services -- Management.
(6)
Strategic planning.
(3)
Artificial intelligence.
(2)
Computational intelligence.
(2)
BUSINESS & ECONOMICS / Information Management.
(1)
Material Type
Shelf Location
Switch to list view
Switch to thumbnail view
Select an Action
18 Results Found Subscribe to search results
000000DEFAULT
Print
1. 
Cover image for Service leadership the quest for competitive advantage
Service leadership the quest for competitive advantage
Author 
Grönfeldt, Svafa. Strother, Judith B.
Preferred Shelf Number 
ONLINE(369302.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/service-leadership
Format: 
Availability 
Online Library~1
Available:
Copies:
2. 
Cover image for Electronic Bill Presentment and Payment
Electronic Bill Presentment and Payment
Author 
Terplan, Kornel, author.
Preferred Shelf Number 
HG1710 .T477 2003
Electronic Access 
Click here to view.
Format: 
Availability 
Online Library~1
Available:
Copies:
3. 
Cover image for Managing high-tech services using a CRM strategy
Managing high-tech services using a CRM strategy
Author 
Blumberg, Donald F., author.
Preferred Shelf Number 
HF5415.5 .B57 2003
Electronic Access 
Click here to view.
Format: 
Availability 
Online Library~1
Available:
Copies:
4. 
Cover image for The privacy papers : managing technology, consumer, employee, and legislative action
The privacy papers : managing technology, consumer, employee, and legislative action
Author 
Herold, Rebecca.
Preferred Shelf Number 
KF1262 .P754 2002
Electronic Access 
Click here to view.
Format: 
Availability 
Online Library~1
Available:
Copies:
5. 
Cover image for Handbook of services marketing & management
Handbook of services marketing & management
Author 
Swartz, Teresa A. Iacobucci, Dawn.
Preferred Shelf Number 
ONLINE(368447.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management
Format: 
Availability 
Online Library~1
Available:
Copies:
6. 
Cover image for Financial services information systems
Financial services information systems
Author 
Keyes, Jessica, 1950-
Preferred Shelf Number 
HG173 .H343 2000
Electronic Access 
Click here to view.
Format: 
Availability 
Online Library~1
Available:
Copies: