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13. 
Cover image for Better customer service : simple rules you can apply today
Better customer service : simple rules you can apply today
Author 
Brewer, Edward C., 1960- author. Holmes, Terence L., author.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003163763
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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14. 
Cover image for Operational excellence : breakthrough strategies for improving customer experience and productivity
Operational excellence : breakthrough strategies for improving customer experience and productivity
Author 
Martin, James W. (James William), 1952- author.
Preferred Shelf Number 
TS156.17 .S59 M37 2021
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003045250
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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15. 
Cover image for Customer service management in Africa : a strategic and operational perspective
Customer service management in Africa : a strategic and operational perspective
Author 
Hinson, Robert (Robert Ebo), editor. Adeola, Ogechi, editor, author. Lituchy, Terri R., editor. Amartey, Abednego Feehi Okoe, editor.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429031342
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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16. 
Cover image for The Routledge handbook of service research insights and ideas
The Routledge handbook of service research insights and ideas
Author 
Bridges, Eileen, editor. Fowler, Kendra, editor.
Preferred Shelf Number 
HD9980.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781351245234
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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17. 
Cover image for Defining, measuring and managing consumer experiences
Defining, measuring and managing consumer experiences
Author 
Sorrentino, Annarita, author.
Preferred Shelf Number 
HF5415.32 .S67 2020 EB
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003037347
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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