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13. 
Cover image for The customer excellence enterprise : a playbook for creating customers for life
The customer excellence enterprise : a playbook for creating customers for life
Author 
Simmons, Wayne (Customer experience expert), author. DeWitt, Tom (Director), author.
Preferred Shelf Number 
HF5415.5 .S559 2024
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781394308408
Format: 
Availability 
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14. 
Cover image for No small change : why financial services needs a new kind of marketing
No small change : why financial services needs a new kind of marketing
Author 
Camp, Lucian, 1953- author. Thomson, Anthony, 1954- author.
Preferred Shelf Number 
HG173 .C2675 2018
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119473961
Format: 
Availability 
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15. 
Cover image for Small money big impact : fighting poverty with microfinance
Small money big impact : fighting poverty with microfinance
Author 
Fanconi, Peter, author. Scheurle, Patrick, author.
Preferred Shelf Number 
HG178.3
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119351481
Format: 
Availability 
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16. 
Cover image for The Perception of Quality Mapping Product and Service Quality to Consumer Perceptions
The Perception of Quality Mapping Product and Service Quality to Consumer Perceptions
Author 
Kenyon, George N. author. Sen, Kabir C. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
https://doi.org/10.1007/978-1-4471-6627-6
Format: 
Availability 
Online Library~1
Available:
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