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13. 
Cover image for Improving Productivity and Service in Depot Businesses How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction.
Improving Productivity and Service in Depot Businesses How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction.
Author 
Woodland, Colin, author.
Preferred Shelf Number 
HD56
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003323822
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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14. 
Cover image for A customer-oriented manager for B2B services
A customer-oriented manager for B2B services
Author 
Mathieu, Valérie, author.
Preferred Shelf Number 
HF5415.1263
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119902430
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15. 
Cover image for Resisting corporate corruption : practical cases in business ethics from Enron through SPACs
Resisting corporate corruption : practical cases in business ethics from Enron through SPACs
Author 
Arbogast, Stephen V., 1948- author.
Preferred Shelf Number 
HF5387
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119871668
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16. 
Cover image for Facilities manager's desk reference
Facilities manager's desk reference
Author 
Wiggins, Jane M., author.
Preferred Shelf Number 
TS155 .W536 2021
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119633624
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17. 
Cover image for Artificial intelligence for asset management and investment : a strategic perspective
Artificial intelligence for asset management and investment : a strategic perspective
Author 
Naqvi, Al, author. John Wiley & Sons, Ltd., publisher.
Preferred Shelf Number 
HG4529.5 .N37 2021
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119601838
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18. 
Cover image for Defining, measuring and managing consumer experiences
Defining, measuring and managing consumer experiences
Author 
Sorrentino, Annarita, author.
Preferred Shelf Number 
HF5415.32 .S67 2020 EB
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9781003037347
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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19. 
Cover image for Customer service management in Africa : a strategic and operational perspective
Customer service management in Africa : a strategic and operational perspective
Author 
Hinson, Robert (Robert Ebo), editor. Adeola, Ogechi, editor, author. Lituchy, Terri R., editor. Amartey, Abednego Feehi Okoe, editor.
Preferred Shelf Number 
HF5415.5
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429031342
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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20. 
Cover image for Dental reception and supervisory management
Dental reception and supervisory management
Author 
Bridges, Glenys, 1956- author.
Preferred Shelf Number 
RK58
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119512967
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21. 
Cover image for The Strategic CIO : Changing the Dynamics of the Business Enterprise
The Strategic CIO : Changing the Dynamics of the Business Enterprise
Author 
Weinzimer, Philip, author. Taylor and Francis.
Preferred Shelf Number 
HD30.2
Electronic Access 
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22. 
Cover image for Provisioning, recovery, and in-operation planning in elastic optical network
Provisioning, recovery, and in-operation planning in elastic optical network
Author 
Velasco, Luis, 1966- editor. Ruiz, Marc, 1981- editor.
Preferred Shelf Number 
TA1520
Electronic Access 
https://onlinelibrary.wiley.com/doi/book/10.1002/9781119338628
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23. 
Cover image for Service failures and recovery in tourism hospitality : a practical manual
Service failures and recovery in tourism hospitality : a practical manual
Author 
Koc, Erdogan, editor.
Preferred Shelf Number 
G155.A1 S437 2017
Format: 
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24. 
Cover image for Social Media: The Good, the Bad, and the Ugly 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13-15, 2016, Proceedings
Social Media: The Good, the Bad, and the Ugly 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13-15, 2016, Proceedings
Author 
Dwivedi, Yogesh K. editor. Mäntymäki, Matti. editor. (orcid)0000-0002-1981-566X Ravishankar, M.N. editor. Janssen, Marijn. editor. (orcid)0000-0001-6211-8790 Clement, Marc. editor.
Preferred Shelf Number 
ONLINE
Electronic Access 
https://doi.org/10.1007/978-3-319-45234-0
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