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25. 
Cover image for Conflict and crisis communication principles and practices
Conflict and crisis communication principles and practices
Author 
Ireland, Carol A. Fisher, Martin J. Vecchi, Gregory M.
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26. 
Cover image for Crucial conversations tools for talking when stakes are high
Crucial conversations tools for talking when stakes are high
Author 
Patterson, Kerry, 1946- Grenny, Joseph. McMillan, Ron. Switzler, Al.
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27. 
Cover image for Crucial confrontations tools for resolving broken promises, violated expectations, and bad behavior
Crucial confrontations tools for resolving broken promises, violated expectations, and bad behavior
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Patterson, Kerry, 1946- Grenny, Joseph. McMillan, Ron. Switzler, Al.
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