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25. 
Cover image for Software Business 6th International Conference, ICSOB 2015, Braga, Portugal, June 10-12, 2015, Proceedings
Software Business 6th International Conference, ICSOB 2015, Braga, Portugal, June 10-12, 2015, Proceedings
Author 
Fernandes, João M. editor. Machado, Ricardo J. editor. Wnuk, Krzysztof. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(518656.1)
Electronic Access 
https://doi.org/10.1007/978-3-319-19593-3
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26. 
Cover image for Industrial Engineering, Management Science and Applications 2015
Industrial Engineering, Management Science and Applications 2015
Author 
Gen, Mitsuo. editor. Kim, Kuinam J. editor. Huang, Xiaoxia. editor. Hiroshi, Yabe. editor. SpringerLink (Online service)
Preferred Shelf Number 
XX(518706.1)
Electronic Access 
https://doi.org/10.1007/978-3-662-47200-2
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27. 
Cover image for Requirements Engineering: Foundation for Software Quality 21st International Working Conference, REFSQ 2015, Essen, Germany, March 23-26, 2015. Proceedings
Requirements Engineering: Foundation for Software Quality 21st International Working Conference, REFSQ 2015, Essen, Germany, March 23-26, 2015. Proceedings
Author 
Fricker, Samuel A. editor. Schneider, Kurt. editor. SpringerLink (Online service)
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XX(519025.1)
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https://doi.org/10.1007/978-3-319-16101-3
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28. 
Cover image for Serving online customers : lessons for libraries from the business world
Serving online customers : lessons for libraries from the business world
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Barclay, Donald A., author.
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Z674.75.I58 B37 2014
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29. 
Cover image for Right-time experiences : driving revenue with mobile and big data
Right-time experiences : driving revenue with mobile and big data
Author 
Lopez, Maribel, 1968-
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ONLINE(342012.1)
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ebrary An electronic book accessible through the World Wide Web; click to view
Cover image http://catalogimages.wiley.com/images/db/jimages/9781118847350.jpg
Ebook Library http://public.eblib.com/choice/PublicFullRecord.aspx?p=1791969
John Wiley http://dx.doi.org/10.1002/9781118914472
http://swb.eblib.com/patron/FullRecord.aspx?p=1791969
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30. 
Cover image for A guide to IT contracting checklists, tools, and techniques
A guide to IT contracting checklists, tools, and techniques
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Overly, Michael R. Karlyn, Matthew A.
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ONLINE
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31. 
Cover image for Advances in the human side of service engineering
Advances in the human side of service engineering
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Spohrer, James C. Freund, Louis E.
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ONLINE
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32. 
Cover image for Customer service in libraries best practices
Customer service in libraries best practices
Author 
Harmon, Charles, 1960- Messina, Michael.
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ONLINE
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EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=537768
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33. 
Cover image for Optimizing academic library services in the digital milieu : digital devices and their emerging trends
Optimizing academic library services in the digital milieu : digital devices and their emerging trends
Author 
Ryan, Brendan.
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ONLINE(356127.1)
Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9781843347323
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34. 
Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
Author 
Gallo, Carmine.
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35. 
Cover image for UX best practices how to achieve more impact with user experience
UX best practices how to achieve more impact with user experience
Author 
Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.
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36. 
Cover image for Successful enquiry answering every time
Successful enquiry answering every time
Author 
Buckley Owen, Tim, 1948- Buckley Owen, Tim, 1948- Success at the enquiry desk.
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ONLINE
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