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25. 
Cover image for The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
Author 
Metz, Adam.
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26. 
Cover image for Consumer-brand relationships theory and practice
Consumer-brand relationships theory and practice
Author 
Fournier, Susan. Breazeale, Michael, 1964- Fetscherin, Marc.
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27. 
Cover image for The 4A's of marketing creating value for customers, companies and society
The 4A's of marketing creating value for customers, companies and society
Author 
Sheth, Jagdish N. Sisodia, Rajendra.
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28. 
Cover image for Statistical methods in customer relationship management
Statistical methods in customer relationship management
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Kumar, V., 1957- Petersen, J. Andrew.
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Wiley InterScience An electronic book accessible through the World Wide Web; click for information
Available by subscription from Safari Books Online
Ebook Library http://public.eblib.com/EBLPublic/PublicView.do?ptiID=974651
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29. 
Cover image for The financial services marketing handbook tactics and techniques that produce results
The financial services marketing handbook tactics and techniques that produce results
Author 
Ehrlich, Evelyn, 1950- Fanelli, Duke, 1954-
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John Wiley http://dx.doi.org/10.1002/9781118531716
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30. 
Cover image for Business plans that work a guide for small business
Business plans that work a guide for small business
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Zacharakis, Andrew. Spinelli, Stephen. Timmons, Jeffry A. Timmons, Jeffry A. Business plans that work.
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31. 
Cover image for Please every customer delivering stellar customer service across cultures
Please every customer delivering stellar customer service across cultures
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Lucas, Robert W.
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32. 
Cover image for Customer relationship management
Customer relationship management
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Anderson, Kristin, 1962- Kerr, Carol.
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33. 
Cover image for Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out success
Everything I know about business I learned at McDonald's the 7 leadership principles that drive break out success
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Facella, Paul. Genn, Adina M.
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34. 
Cover image for Fast innovation achieving superior differentiation, speed to market, and increased profitability
Fast innovation achieving superior differentiation, speed to market, and increased profitability
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George, Michael L. Works, James. Watson-Hemphill, Kimberly.
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35. 
Cover image for 25 toughest sales objections (and how to overcome them) surefire techniques for conquering any resistance and closing the deal
25 toughest sales objections (and how to overcome them) surefire techniques for conquering any resistance and closing the deal
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Schiffman, Stephan.
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36. 
Cover image for Likeable social media how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (& other social networks)
Likeable social media how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (& other social networks)
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Kerpen, Dave.
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