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Material Type: E-Book

Author

SpringerLink (Online service)

(13)

Wiley InterScience (Online service)

(4)

Michelli, Joseph A., 1960-

(2)

Nah, Fiona. editor.

(2)

Siau, Keng. editor.

(2)

Ahoy, Christopher K.

(1)

Ahuja, Vandana, editor.

(1)

Alaedini, Pooya, 1967- editor.

(1)

Alavi, Shirin, 1980- editor.

(1)

Alfnes, Erlend. editor.

(1)

(1)

An, Bo. editor.

(1)

Anderson, Kristin, 1962-

(1)

Antona, Margherita. editor.

(1)

Azevedo, Abaet�e de.

(1)

Bachmann, Kremena.

(1)

Barreiros, Miguel, 1977-

(1)

Bergheim, Laura, 1962-

(1)

(1)

Berson, Alex. Master data management and customer data integration for a global enterprise.

(1)

Blumberg, Donald F.

(1)

Boucher, Xavier. editor.

(1)

(1)

Brandon, P. S. (Peter S.)

(1)

Brennan, Charles D.

(1)

Buckley Owen, Tim, 1948-

(1)

Buckley Owen, Tim, 1948- Success at the enquiry desk.

(1)

Cai, Liping A., editor.

(1)

Camarinha-Matos, Luis M. editor.

(1)

Cao, Longbing. editor.

(1)

Chinyio, E. (Ezekiel)

(1)

Coenen, Frans. editor.

(1)

Cuadra-Sanchez, Antonio.

(1)

Degen, Helmut, 1964-

(1)

Deshpande, Rohit.

(1)

Drăgoicea, Monica. editor.

(1)

Dubov, Lawrence.

(1)

Fernandes, João M. editor.

(1)

Freund, Louis E.

(1)

Fricker, Samuel A. editor.

(1)

Gallo, Carmine.

(1)

Gen, Mitsuo. editor.

(1)

George, Michael L.

(1)

Ghosh, Ankush. editor.

(1)

Gorodetsky, Vladimir. editor.

(1)

Grönfeldt, Svafa.

(1)

(1)

Gupta, Ruchika. editor.

(1)

Hardy, William C.

(1)

Harmon, Charles, 1960-

(1)

Hens, Thorsten.

(1)

(1)

Hildebrand, Volker.

(1)

Hiroshi, Yabe. editor.

(1)

Hodge, Richard.

(1)

Hossain, Md. Afnan, 1987- author.

(1)

Huang, Xiaoxia. editor.

(1)

Hunt, Brian, author.

(1)

Hyytiä, Esa. editor.

(1)

IGI Global, publisher.

(1)

Iacobucci, Dawn.

(1)

(1)

Iverg¿̐ưard, Toni, author.

(1)

(1)

Jaffe, Joseph, 1970-

(1)

Karlyn, Matthew A.

(1)

Karwowski, Waldemar, 1953-

(1)

Kavitha, Veeraruna. editor.

(1)

(1)

Kim, Kuinam J. editor.

(1)

Knapp, Duane E.

(1)

Lopez, Maribel, 1968-

(1)

(1)

(1)

Lucas, Robert W.

(1)

Lundqvist, Peter, 1968-

(1)

Machado, Ricardo J. editor.

(1)

Marketing Science Institute.

(1)

(1)

(1)

Mellouk, Abdelhamid.

(1)

Messina, Michael.

(1)

Mirchandani, Kiran, 1968-

(1)

(1)

Ntoa, Stavroula. editor.

(1)

Nóvoa, Henriqueta. editor.

(1)

Oliver, Richard L., 1945-

(1)

Ortiz, Angel. editor.

(1)

Overly, Michael R.

(1)

Paprzycki, Marcin. editor.

(1)

Pomeranz, Ricardo.

(1)

Rahman, Muhammad Sabbir, 1981- author.

(1)

Richardson, Linda, 1944-

(1)

Romero, David. editor.

(1)

Romsdal, Anita. editor.

(1)

Rust, Roland T.

(1)

(1)

Salvendy, Gavriel, 1938-

(1)

Salvendy, Gavriel. editor.

(1)

Schachter, Lou.

(1)

Schiffman, Stephan.

(1)

Schlamann, Hermann.

(1)

Schneider, Kurt. editor.

(1)

Shaw, Rabindra Nath. editor.

(1)

Singh, Sompal. editor.

(1)

Soudagar, Reza.

(1)

Spohrer, James C.

(1)

Stephanidis, Constantine. editor.

(1)

Strandhagen, Jan Ola. editor.

(1)

Strother, Judith B.

(1)

Swartz, Teresa A.

(1)

Symeonidis, Andreas L. editor.

(1)

(1)

Velde, Thierry Van de.

(1)

Weinzimer, Philip.

(1)

Whyte, Grafton, author.

(1)

Wnuk, Krzysztof. editor.

(1)

Woodside, Arch G., editor.

(1)

Yadav, Shakti Kumar. editor.

(1)

(1)

Yu, Philip S. editor.

(1)

Yuan, Xiaowei, 1963-

(1)

Zaman, Mahmud Habib, 1981- author.

(1)

Zeng, Yifeng. editor.

(1)

von Cieminski, Gregor. editor.

(1)

Language

(64)

Publication Date

-

(15)

(8)

(7)

(6)

(5)

(4)

(3)

(3)

(3)

(2)

(2)

(1)

(1)

(1)

(1)

(1)

(1)

(1)

Subject

Customer services.

(17)

Consumer satisfaction.

(13)

Customer relations.

(12)

Customer services -- Management.

(6)

Strategic planning.

(5)

Electronic books.

(4)

(4)

Customer relations -- Management.

(3)

Customer services -- Technological innovations.

(3)

Success in business.

(3)

Computer networks -- Management.

(2)

Construction industry -- Customer services.

(2)

Corporate culture.

(2)

Customer loyalty.

(2)

Customer services -- Evaluation.

(2)

Customer services -- Marketing.

(2)

Customer services -- Quality control.

(2)

Information technology -- Management.

(2)

Marketing -- Technological innovations.

(2)

(2)

Quality control -- Statistical methods.

(2)

Relationship marketing.

(2)

Sales management.

(2)

Service industries -- Marketing.

(2)

Six sigma (Quality control standard)

(2)

Technological innovations -- Management.

(2)

Telecommunication -- Customer services.

(2)

Telecommunication -- Quality control.

(2)

Telecommunication systems -- Evaluation.

(2)

Academic libraries -- Aims and objectives.

(1)

Academic libraries -- Customer services.

(1)

Academic libraries -- Information technology.

(1)

Academic libraries -- Technological innovations.

(1)

Apple Computer, Inc.

(1)

Bank loans -- United States.

(1)

Banks and banking -- Customer services.

(1)

Big data -- Economic aspects.

(1)

(1)

Brand name products.

(1)

Building -- Technological innovations.

(1)

Business -- Data processing -- Security measures.

(1)

Business -- Data processing.

(1)

Business logistics.

(1)

Business referrals.

(1)

Call center agents -- India -- Social conditions.

(1)

Cell phone systems -- Management.

(1)

Chief information officers.

(1)

Communication in marketing.

(1)

Communication in the building trades.

(1)

Computer networks -- Quality control.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer behavior.

(1)

Consumer credit -- United States.

(1)

Consumer profiling.

(1)

Consumer satisfaction -- Case studies.

(1)

Consumer satisfaction -- Handbooks, manuals, etc.

(1)

Consumer satisfaction -- Statistical methods.

(1)

(1)

Contracting out.

(1)

Creative ability in business.

(1)

Creative thinking.

(1)

Cultural relations.

(1)

Customer loyalty -- Handbooks, manuals, etc.

(1)

Customer relations -- Africa -- Management.

(1)

Customer relations -- Data processing.

(1)

Customer service -- Management -- Case studies.

(1)

Customer services -- Africa.

(1)

Customer services -- Data processing.

(1)

Customer services -- Information technology.

(1)

Customer services -- Management -- Handbooks, manuals, etc.

(1)

Customer services -- Social aspects -- India.

(1)

Customer services -- Statistical methods.

(1)

Customer services -- United States.

(1)

Data integration (Computer science)

(1)

Data warehousing.

(1)

Digital libraries.

(1)

Education, Higher -- Effect of technological innovations on.

(1)

Electronic commerce.

(1)

Employee loyalty -- Handbooks, manuals, etc.

(1)

Employee selection.

(1)

Finance -- Psychological aspects.

(1)

Financial institutions -- Customer service.

(1)

Hospitality -- Customer services.

(1)

Hospitality industry -- Customer services -- Case studies.

(1)

Human engineering.

(1)

Human-computer interaction.

(1)

Identity (Psychology) -- India.

(1)

Industrial design.

(1)

Industrial management.

(1)

Information retrieval.

(1)

Information services -- Contracting out.

(1)

Information technology -- Economic aspects.

(1)

Intercultural communication -- India.

(1)

Intercultural communication.

(1)

International business enterprises -- Social aspects -- India.

(1)

Internet -- Social aspects.

(1)

Interpersonal communication.

(1)

Investments -- Psychological aspects.

(1)

(1)

Libraries -- Customer services.

(1)

Management science.

(1)

Market segmentation.

(1)

Marketing research.

(1)

Methods engineering.

(1)

Mortgage loans -- United States.

(1)

Network performance (Telecommunication)

(1)

Organizational commitment -- Handbooks, manuals, etc.

(1)

Organizational effectiveness.

(1)

Packet switching (Data transmission)

(1)

Performance -- Management -- Handbooks, manuals, etc.

(1)

Personnel management -- Handbooks, manuals, etc.

(1)

(1)

Product management.

(1)

Production management -- Statistical methods.

(1)

Production management.

(1)

Production planning.

(1)

Professions -- Marketing.

(1)

Public services (Libraries) -- United States.

(1)

Quality of service (Computer networks)

(1)

Reference services (Libraries)

(1)

Ritz-Carlton Hotels (Firm) -- Management -- Case studies.

(1)

Service industries -- Customer services.

(1)

Service industries -- Information technology.

(1)

Service industries -- Management.

(1)

Service industries -- Quality control -- Statistical methods.

(1)

Service industries workers -- India -- Social conditions.

(1)

Service-oriented architecture (Computer science)

(1)

Small business -- Customer services.

(1)

Small business marketing.

(1)

Social media -- Economic aspects.

(1)

Social media -- Social aspects.

(1)

Social responsibility of business.

(1)

Starbucks Coffee Company.

(1)

Success in business -- Handbooks, manuals, etc.

(1)

Support services (Management)

(1)

Systems engineering.

(1)

Technology assessment.

(1)

Telecommunication systems -- Management.

(1)

Telecommunication.

(1)

Total quality management.

(1)

Tourism -- Customer services.

(1)

User interfaces (Computer systems) -- Measurement.

(1)

(1)

Wealth -- Management.

(1)

Wireless communication systems -- Management.

(1)

Shelf Location

Electronic Library

Library

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25.

Cover image for Customer service in libraries best practices

Customer service in libraries best practices

Customer service in libraries best practices

Author

Harmon, Charles, 1960- Messina, Michael.

Preferred Shelf Number

ONLINE

Electronic Access

EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=537768

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26.

Cover image for Optimizing academic library services in the digital milieu : digital devices and their emerging trends

Optimizing academic library services in the digital milieu : digital devices and their emerging trends

Optimizing academic library services in the digital milieu : digital devices and their emerging trends

Author

Ryan, Brendan.

Preferred Shelf Number

ONLINE(356127.1)

Electronic Access

ScienceDirect http://www.sciencedirect.com/science/book/9781843347323

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27.

Cover image for A guide to IT contracting checklists, tools, and techniques

A guide to IT contracting checklists, tools, and techniques

A guide to IT contracting checklists, tools, and techniques

Author

Overly, Michael R. Karlyn, Matthew A.

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ONLINE

Electronic Access

Distributed by publisher. Purchase or institutional license may be required for access.

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28.

Cover image for Advances in the human side of service engineering

Advances in the human side of service engineering

Advances in the human side of service engineering

Author

Spohrer, James C. Freund, Louis E.

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29.

Cover image for Successful enquiry answering every time

Successful enquiry answering every time

Successful enquiry answering every time

Author

Buckley Owen, Tim, 1948- Buckley Owen, Tim, 1948- Success at the enquiry desk.

Preferred Shelf Number

ONLINE

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EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=558456

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30.

Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers

Author

Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.

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31.

Cover image for Winning the customer turn consumers into fans and get them to spend more

Winning the customer turn consumers into fans and get them to spend more

Winning the customer turn consumers into fans and get them to spend more

Author

Imbriano, Lou.

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32.

Cover image for Phone Clones : Authenticity Work in the Transnational Service Economy

Phone Clones : Authenticity Work in the Transnational Service Economy

Phone Clones : Authenticity Work in the Transnational Service Economy

Author

Mirchandani, Kiran, 1968-

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ONLINE

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http://www.jstor.org/stable/10.7591/j.ctt7zb03

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33.

Cover image for The Apple experience secrets to building insanely great customer loyalty

The Apple experience secrets to building insanely great customer loyalty

The Apple experience secrets to building insanely great customer loyalty

Author

Gallo, Carmine.

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34.

Cover image for UX best practices how to achieve more impact with user experience

UX best practices how to achieve more impact with user experience

UX best practices how to achieve more impact with user experience

Author

Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.

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35.

Cover image for Please every customer delivering stellar customer service across cultures

Please every customer delivering stellar customer service across cultures

Please every customer delivering stellar customer service across cultures

Author

Lucas, Robert W.

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36.

Cover image for Customer relationship management

Customer relationship management

Customer relationship management

Author

Anderson, Kristin, 1962- Kerr, Carol.

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