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Shelf Location: Electronic Library

Author

Wiley InterScience (Online service)

(3)

Holland, John R.

(2)

Richardson, Linda, 1944-

(2)

Ahoy, Christopher K.

(1)

Allen, Cyrus, author.

(1)

Bergheim, Laura, 1962-

(1)

Bloom, Robert H.

(1)

Bosworth, Michael T.

(1)

Brandon, P. S. (Peter S.)

(1)

Brennan, Charles D.

(1)

Burgess, Peter, editor.

(1)

Chi, Maomao. editor.

(1)

Chinyio, E. (Ezekiel)

(1)

(1)

Corn, Joseph J.

(1)

(1)

Dasgupta, Sabyasachi, 1982- editor.

(1)

Degen, Helmut, 1964-

(1)

Dew, Robert, author.

(1)

(1)

Doppler, Susanne, editer.

(1)

Dowding, Keith.

(1)

Gallo, Carmine.

(1)

George, Michael L.

(1)

Grover, Priya, 1974- editor.

(1)

Gr©¿℗œnstedt, Anders.

(1)

Gschwandtner, Gerhard.

(1)

(1)

Harrington, H. J. (H. James)

(1)

Hildebrand, Volker.

(1)

Hodge, Richard.

(1)

IGI Global, publisher.

(1)

(1)

(1)

(1)

(1)

Knapp, Duane E.

(1)

Kotler, Philip.

(1)

(1)

Lucas, Robert W.

(1)

Michelli, Joseph A., 1960-

(1)

(1)

Nadeau, Raymond.

(1)

Oliver, Richard L., 1945-

(1)

Olomolaiye, Paul O.

(1)

Peluso, Alessandro M., 1978-

(1)

(1)

Reed, Wendy Foegen.

(1)

Rust, Roland T.

(1)

Salini, Silvia.

(1)

Schachter, Lou.

(1)

Shalowitz, Joel, 1953-

(1)

Soudagar, Reza.

(1)

SpringerLink (Online service)

(1)

Steffen, Adrienne, editer.

(1)

Stevens, Robert J. (Robert John), 1955-

(1)

Tu, Yiliu. editor. (orcid)

(1)

Visgatis, Frank.

(1)

Vitale, Joe, 1953-

(1)

Woodside, Arch G., editor.

(1)

Young, Tim, 1961-

(1)

Yuan, Xiaowei, 1963-

(1)

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Subject

Consumer satisfaction.

(29)

Customer relations.

(15)

Customer services.

(9)

(7)

Sales management.

(5)

Consumer behavior.

(3)

Customer loyalty.

(3)

Strategic planning.

(3)

Success in business.

(3)

Brand name products.

(2)

(2)

Consumer satisfaction -- Case studies.

(2)

Customer relations -- Management.

(2)

Human-computer interaction.

(2)

Interpersonal communication.

(2)

(2)

Product management.

(2)

Relationship marketing.

(2)

Advertising -- Brand name products.

(1)

Advertising -- Psychological aspects.

(1)

Apple Computer, Inc.

(1)

Barton, Bruce, 1886-1967.

(1)

Beverages -- Packaging.

(1)

(1)

Building -- Technological innovations.

(1)

Business communication -- Case studies.

(1)

Business logistics.

(1)

Communication in management -- Case studies.

(1)

Construction industry -- Customer services.

(1)

Consumer Satisfaction -- United States.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumer satisfaction -- Handbooks, manuals, etc.

(1)

Consumer satisfaction -- Psychological aspects.

(1)

Consumer satisfaction -- Research -- Methodology.

(1)

Consumer satisfaction -- Research -- Statistical methods.

(1)

Consumer satisfaction -- Statistical methods.

(1)

Consumers -- Research -- Data processing.

(1)

Consumers -- Research -- Statistical methods.

(1)

Corporations -- Growth.

(1)

Creative ability in business.

(1)

Creative thinking.

(1)

Cultural relations.

(1)

Customer loyalty -- Handbooks, manuals, etc.

(1)

Customer relations -- Psychological aspects.

(1)

Customer service -- Management -- Case studies.

(1)

Customer services -- Evaluation.

(1)

Customer services -- Management -- Handbooks, manuals, etc.

(1)

Customer services -- Management.

(1)

Customer services -- Quality control.

(1)

Customer services -- Statistical methods.

(1)

Customer services -- Technological innovations.

(1)

Electronic books.

(1)

Electronic commerce.

(1)

Employee loyalty -- Handbooks, manuals, etc.

(1)

Food -- Packaging.

(1)

Hospitality industry -- Customer services -- Case studies.

(1)

Human services.

(1)

Human-machine systems -- Social aspects.

(1)

Industrial design.

(1)

Industrial efficiency.

(1)

Industrial management.

(1)

Intercultural communication.

(1)

Internet -- Social aspects.

(1)

MEDICAL -- Administration.

(1)

MEDICAL -- Practice Management & Reimbursement.

(1)

Marketing -- Case studies.

(1)

Marketing of Health Services -- methods -- United States.

(1)

Marketing research.

(1)

Medical care -- United States -- Marketing.

(1)

(1)

Organizational change.

(1)

Organizational commitment -- Handbooks, manuals, etc.

(1)

Organizational effectiveness.

(1)

Performance -- Management -- Handbooks, manuals, etc.

(1)

Personnel management -- Handbooks, manuals, etc.

(1)

Production management.

(1)

Production planning.

(1)

Public welfare administration.

(1)

Quality control -- Statistical methods.

(1)

Sampling (Statistics) -- Evaluation.

(1)

Selling -- Psychological aspects.

(1)

Service industries -- Quality control -- Statistical methods.

(1)

Six sigma (Quality control standard)

(1)

Social responsibility of business.

(1)

Starbucks Coffee Company.

(1)

Success in business -- Handbooks, manuals, etc.

(1)

Success in business -- Psychological aspects.

(1)

Surveys -- Data processing.

(1)

Surveys -- Statistical methods.

(1)

Technological innovations -- United States.

(1)

Technology assessment.

(1)

Total quality management in human services.

(1)

User interfaces (Computer systems) -- Measurement.

(1)

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25.

Cover image for The psychology of sales success learn to think like your customer to close every sale

The psychology of sales success learn to think like your customer to close every sale

The psychology of sales success learn to think like your customer to close every sale

Author

Gschwandtner, Gerhard.

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26.

Cover image for Rethinking the sales cycle how superior sellers embrace the buying cycle to achieve a sustainable and competitive advantage

Rethinking the sales cycle how superior sellers embrace the buying cycle to achieve a sustainable and competitive advantage

Rethinking the sales cycle how superior sellers embrace the buying cycle to achieve a sustainable and competitive advantage

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Holland, John R. Young, Tim, 1961-

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27.

Cover image for Selling for the long run build lasting customer relationships for breakthrough results

Selling for the long run build lasting customer relationships for breakthrough results

Selling for the long run build lasting customer relationships for breakthrough results

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Reed, Wendy Foegen.

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28.

Cover image for The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

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Knapp, Duane E.

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29.

Cover image for The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success

The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success

The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success

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Hodge, Richard. Schachter, Lou.

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30.

Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales

Stop telling, start selling how to use customer-focused dialogue to close sales

Stop telling, start selling how to use customer-focused dialogue to close sales

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Richardson, Linda, 1944-

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31.

Cover image for Modern analysis of customer surveys with applications using R

Modern analysis of customer surveys with applications using R

Modern analysis of customer surveys with applications using R

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Kenett, Ron. Salini, Silvia. Wiley InterScience (Online service)

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Wiley InterScience An electronic book accessible through the World Wide Web; click for information

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32.

Cover image for The inside advantage the strategy that unlocks the hidden growth in your business

The inside advantage the strategy that unlocks the hidden growth in your business

The inside advantage the strategy that unlocks the hidden growth in your business

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Bloom, Robert H. Conti, Dave.

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33.

Cover image for Construction stakeholder management

Construction stakeholder management

Construction stakeholder management

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Chinyio, E. (Ezekiel) Olomolaiye, Paul O. Wiley InterScience (Online service)

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John Wiley http://dx.doi.org/10.1002/9781444315349

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34.

Cover image for CIM revision cards delivering customer value

CIM revision cards delivering customer value

CIM revision cards delivering customer value

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Donnelly, Ray.

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35.

Cover image for Strategic marketing for health care organizations building a customer-driven health system

Strategic marketing for health care organizations building a customer-driven health system

Strategic marketing for health care organizations building a customer-driven health system

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Kotler, Philip. Shalowitz, Joel, 1953- Stevens, Robert J. (Robert John), 1955-

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EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=225560

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36.

Cover image for Clients driving innovation

Clients driving innovation

Clients driving innovation

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Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)

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John Wiley http://dx.doi.org/10.1002/9781444301342

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