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1. 
Cover image for Managing professional service delivery : 9 rules for success
Managing professional service delivery : 9 rules for success
Author 
Mundt, Barry M., author. Smith, Francis J., author. Egan, Stephan D., Jr., author.
Preferred Shelf Number 
HD8038 .A1 M86 2014
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2. 
Cover image for Ethics in quality
Ethics in quality
Author 
Mundel, August B., 1911- author. Taylor and Francis.
Preferred Shelf Number 
TS156
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3. 
Cover image for Six Sigma case studies with Minitab
Six Sigma case studies with Minitab
Author 
Pochampally, Kishore K., author. Gupta, Surendra M., author.
Preferred Shelf Number 
TS156.17 .S59 P63 2014
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4. 
Cover image for Effective strategies for change
Effective strategies for change
Author 
Garets, Claire McCarthy, author. Eastman, Douglas, author. Garets, David E., author. Healthcare Information and Management Systems Society, issuing body.
Preferred Shelf Number 
R728 .M33 2014 EB
Electronic Access 
Taylor & Francis https://www.taylorfrancis.com/books/9780429055010
OCLC metadata license agreement http://www.oclc.org/content/dam/oclc/forms/terms/vbrl-201703.pdf
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5. 
Cover image for Leadership as emotional labour management and the "managed heart"
Leadership as emotional labour management and the "managed heart"
Author 
Iszatt-White, Marian.
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ONLINE
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6. 
Cover image for Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close
Secrets of selling services everything you need to sell what your customer can't see-- from pitch to close
Author 
Schiffman, Stephan.
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ONLINE
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7. 
Cover image for Advances in the human side of service engineering
Advances in the human side of service engineering
Author 
Spohrer, James C. Freund, Louis E.
Preferred Shelf Number 
T60 .A43 2013
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8. 
Cover image for Service science, management, and engineering theory and applications
Service science, management, and engineering theory and applications
Author 
Xiong, Gang, 1969-
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ONLINE
Electronic Access 
ScienceDirect http://www.sciencedirect.com/science/book/9780123970374
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9. 
Cover image for The World Trade Organization Knowledge Agreements
The World Trade Organization Knowledge Agreements
Author 
Arup, Christopher.
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10. 
Cover image for Public Services and International Trade Liberalization Human Rights and Gender Implications
Public Services and International Trade Liberalization Human Rights and Gender Implications
Author 
Choudhury, Barnali.
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ONLINE
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11. 
Cover image for The Service Sector in India's Development
The Service Sector in India's Development
Author 
Nayyar, Gaurav.
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12. 
Cover image for Disintegrating democracy at work : labor unions and the future of good jobs in the service economy
Disintegrating democracy at work : labor unions and the future of good jobs in the service economy
Author 
Doellgast, Virginia Lee, 1976-
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ONLINE
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http://www.jstor.org/stable/10.7591/j.ctt7zbdg
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