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37. 
Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
Author 
Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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38. 
Cover image for Winning the customer turn consumers into fans and get them to spend more
Winning the customer turn consumers into fans and get them to spend more
Author 
Imbriano, Lou.
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39. 
Cover image for Phone Clones : Authenticity Work in the Transnational Service Economy
Phone Clones : Authenticity Work in the Transnational Service Economy
Author 
Mirchandani, Kiran, 1968-
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ONLINE
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http://www.jstor.org/stable/10.7591/j.ctt7zb03
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40. 
Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary
The Starbucks experience 5 principles for turning ordinary into extraordinary
Author 
Michelli, Joseph A., 1960-
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41. 
Cover image for Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Author 
Azevedo, Abaet�e de. Pomeranz, Ricardo.
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42. 
Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence
Customer-driven operations aligning quality tools and business processes for customer excellence
Author 
Ahoy, Christopher K.
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43. 
Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales
Stop telling, start selling how to use customer-focused dialogue to close sales
Author 
Richardson, Linda, 1944-
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44. 
Cover image for Master data management and data governance
Master data management and data governance
Author 
Berson, Alex. Dubov, Lawrence. Berson, Alex. Master data management and customer data integration for a global enterprise.
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45. 
Cover image for Voice of the customer capture and analysis
Voice of the customer capture and analysis
Author 
Yang, Kai.
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46. 
Cover image for Please every customer delivering stellar customer service across cultures
Please every customer delivering stellar customer service across cultures
Author 
Lucas, Robert W.
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47. 
Cover image for Customer relationship management
Customer relationship management
Author 
Anderson, Kristin, 1962- Kerr, Carol.
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48. 
Cover image for The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Author 
Michelli, Joseph A., 1960-
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