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37. 
Cover image for The ten demandments rules to live by in the age of the demanding consumer
The ten demandments rules to live by in the age of the demanding consumer
Author 
Mooney, Kelly. Bergheim, Laura, 1962-
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38. 
Cover image for Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Customer obsession how to acquire, retain, and grow customers in the new age of relationship marketing
Author 
Azevedo, Abaet�e de. Pomeranz, Ricardo.
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39. 
Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence
Customer-driven operations aligning quality tools and business processes for customer excellence
Author 
Ahoy, Christopher K.
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40. 
Cover image for Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Author 
George, Michael L.
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41. 
Cover image for The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
Author 
Hodge, Richard. Schachter, Lou.
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42. 
Cover image for Please every customer delivering stellar customer service across cultures
Please every customer delivering stellar customer service across cultures
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Lucas, Robert W.
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43. 
Cover image for Customer relationship management
Customer relationship management
Author 
Anderson, Kristin, 1962- Kerr, Carol.
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44. 
Cover image for The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
Author 
Knapp, Duane E.
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45. 
Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales
Stop telling, start selling how to use customer-focused dialogue to close sales
Author 
Richardson, Linda, 1944-
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46. 
Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary
The Starbucks experience 5 principles for turning ordinary into extraordinary
Author 
Michelli, Joseph A., 1960-
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47. 
Cover image for Master data management and data governance
Master data management and data governance
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Berson, Alex. Dubov, Lawrence. Berson, Alex. Master data management and customer data integration for a global enterprise.
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48. 
Cover image for Voice of the customer capture and analysis
Voice of the customer capture and analysis
Author 
Yang, Kai.
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