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1. 
Cover image for Customer relationship management : concept, strategy, and tools
Customer relationship management : concept, strategy, and tools
Author 
Kumar, V. Reinartz, W.J. (Werner J.), joint author.
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HF5415 K86 2012
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Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
Author 
Gallo, Carmine.
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3. 
Cover image for The financial services marketing handbook tactics and techniques that produce results
The financial services marketing handbook tactics and techniques that produce results
Author 
Ehrlich, Evelyn, 1950- Fanelli, Duke, 1954-
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ONLINE
Electronic Access 
John Wiley http://dx.doi.org/10.1002/9781118531716
OverDrive (PDF) http://www.contentreserve.com/TitleInfo.asp?ID={467839BF-2A54-4A09-BDE6-FFFC7C3786CF}&Format=50
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Cover image for Winning body language for sales professionals control the conversation and connect with your customer--without saying a word
Winning body language for sales professionals control the conversation and connect with your customer--without saying a word
Author 
Bowden, Mark, 1970- Ford, Andrew.
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Cover image for Customers first dominate your market by winning them over where it counts the most
Customers first dominate your market by winning them over where it counts the most
Author 
Bueno, Bolivar J.
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6. 
Cover image for Value-based pricing drive sales and boost your bottom line by creating, communicating and capturing customer value
Value-based pricing drive sales and boost your bottom line by creating, communicating and capturing customer value
Author 
Macdivitt, Harry. Wilkinson, Mike, 1953-
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7. 
Cover image for The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers
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Metz, Adam.
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8. 
Cover image for Clients, clients, and more clients create an endless stream of new business with the power of psychology
Clients, clients, and more clients create an endless stream of new business with the power of psychology
Author 
Kase, Larina.
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Cover image for Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income
Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income
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Weiss, Alan, 1946-
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Cover image for Entity resolution and information quality
Entity resolution and information quality
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Talburt, John R.
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ScienceDirect http://www.sciencedirect.com/science/book/9780123819727
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11. 
Cover image for Systems thinking from heresy to practice : public and private sector studies
Systems thinking from heresy to practice : public and private sector studies
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Zokaei, Keivan. Seddon, John, 1952- O'Donovan, Brendan.
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EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=356892
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12. 
Cover image for Business plans that work a guide for small business
Business plans that work a guide for small business
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Zacharakis, Andrew. Spinelli, Stephen. Timmons, Jeffry A. Timmons, Jeffry A. Business plans that work.
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