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49. 
Cover image for The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
Author 
Knapp, Duane E.
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50. 
Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales
Stop telling, start selling how to use customer-focused dialogue to close sales
Author 
Richardson, Linda, 1944-
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51. 
Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary
The Starbucks experience 5 principles for turning ordinary into extraordinary
Author 
Michelli, Joseph A., 1960-
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52. 
Cover image for Master data management and data governance
Master data management and data governance
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Berson, Alex. Dubov, Lawrence. Berson, Alex. Master data management and customer data integration for a global enterprise.
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53. 
Cover image for Voice of the customer capture and analysis
Voice of the customer capture and analysis
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Yang, Kai.
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54. 
Cover image for Flip the funnel how to use existing customers to gain new ones
Flip the funnel how to use existing customers to gain new ones
Author 
Jaffe, Joseph, 1970-
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55. 
Cover image for Introduction to service engineering
Introduction to service engineering
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Salvendy, Gavriel, 1938- Karwowski, Waldemar, 1953- Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9780470569627
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56. 
Cover image for QoS enabled networks tools and foundations
QoS enabled networks tools and foundations
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Barreiros, Miguel, 1977- Lundqvist, Peter, 1968- Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9780470976814
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57. 
Cover image for Value-added services for next generation networks
Value-added services for next generation networks
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Velde, Thierry Van de.
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58. 
Cover image for Behavioural finance for private banking
Behavioural finance for private banking
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Hens, Thorsten. Bachmann, Kremena.
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John Wiley http://dx.doi.org/10.1002/9781118467329
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Volltext http://onlinelibrary.wiley.com/book/10.1002/9781118467329
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59. 
Cover image for The Medical Library Association guide to health literacy
The Medical Library Association guide to health literacy
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Kars, Marge, 1947- Baker, Lynda. Wilson, Feleta L., 1945-
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Z675.M4 M497 2008
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60. 
Cover image for Clients driving innovation
Clients driving innovation
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Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9781444301342
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