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49. 
Cover image for Flip the funnel how to use existing customers to gain new ones
Flip the funnel how to use existing customers to gain new ones
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Jaffe, Joseph, 1970-
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50. 
Cover image for Introduction to service engineering
Introduction to service engineering
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Salvendy, Gavriel, 1938- Karwowski, Waldemar, 1953- Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9780470569627
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51. 
Cover image for QoS enabled networks tools and foundations
QoS enabled networks tools and foundations
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Barreiros, Miguel, 1977- Lundqvist, Peter, 1968- Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9780470976814
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52. 
Cover image for Value-added services for next generation networks
Value-added services for next generation networks
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Velde, Thierry Van de.
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53. 
Cover image for Behavioural finance for private banking
Behavioural finance for private banking
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Hens, Thorsten. Bachmann, Kremena.
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54. 
Cover image for Clients driving innovation
Clients driving innovation
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Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
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55. 
Cover image for Niche envy marketing discrimination in the digital age
Niche envy marketing discrimination in the digital age
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Turow, Joseph.
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56. 
Cover image for Service Orientation Winning Strategies and Best Practices
Service Orientation Winning Strategies and Best Practices
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Allen, Paul. Higgins, Sam. McRae, Paul. Schlamann, Hermann.
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57. 
Cover image for Service leadership the quest for competitive advantage
Service leadership the quest for competitive advantage
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Grönfeldt, Svafa. Strother, Judith B.
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58. 
Cover image for Understanding the construction client
Understanding the construction client
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Boyd, David. Chinyio, E. (Ezekiel) Wiley InterScience (Online service)
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59. 
Cover image for Managing high-tech services using a CRM strategy
Managing high-tech services using a CRM strategy
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Blumberg, Donald F.
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60. 
Cover image for Managing service level quality across wireless and fixed networks
Managing service level quality across wireless and fixed networks
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Massam, Peter.
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