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49. 
Cover image for The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
Author 
Knapp, Duane E.
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50. 
Cover image for The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
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Hodge, Richard. Schachter, Lou.
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51. 
Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales
Stop telling, start selling how to use customer-focused dialogue to close sales
Author 
Richardson, Linda, 1944-
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52. 
Cover image for The Starbucks experience 5 principles for turning ordinary into extraordinary
The Starbucks experience 5 principles for turning ordinary into extraordinary
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Michelli, Joseph A., 1960-
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53. 
Cover image for Please every customer delivering stellar customer service across cultures
Please every customer delivering stellar customer service across cultures
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Lucas, Robert W.
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54. 
Cover image for Customer relationship management
Customer relationship management
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Anderson, Kristin, 1962- Kerr, Carol.
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55. 
Cover image for Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
Lean six sigma for service how to use lean speed and six sigma quality to improve services and transactions
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George, Michael L.
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56. 
Cover image for Master data management and data governance
Master data management and data governance
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Berson, Alex. Dubov, Lawrence. Berson, Alex. Master data management and customer data integration for a global enterprise.
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57. 
Cover image for Introduction to service engineering
Introduction to service engineering
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Salvendy, Gavriel, 1938- Karwowski, Waldemar, 1953- Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9780470569627
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58. 
Cover image for Flip the funnel how to use existing customers to gain new ones
Flip the funnel how to use existing customers to gain new ones
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Jaffe, Joseph, 1970-
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Ebook Library http://public.eblib.com/EBLPublic/PublicView.do?ptiID=484877
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59. 
Cover image for QoS enabled networks tools and foundations
QoS enabled networks tools and foundations
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Barreiros, Miguel, 1977- Lundqvist, Peter, 1968- Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9780470976814
MyiLibrary, Table of contents http://www.myilibrary.com?id=291393&ref=toc
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60. 
Cover image for Value-added services for next generation networks
Value-added services for next generation networks
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Velde, Thierry Van de.
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