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61. 
Cover image for Clients driving innovation
Clients driving innovation
Author 
Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
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ONLINE
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John Wiley http://dx.doi.org/10.1002/9781444301342
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62. 
Cover image for Behavioural finance for private banking
Behavioural finance for private banking
Author 
Hens, Thorsten. Bachmann, Kremena.
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John Wiley http://dx.doi.org/10.1002/9781118467329
Books24x7 http://www.books24x7.com/marc.asp?bookid=29458
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Volltext http://onlinelibrary.wiley.com/book/10.1002/9781118467329
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63. 
Cover image for The Medical Library Association guide to health literacy
The Medical Library Association guide to health literacy
Author 
Kars, Marge, 1947- Baker, Lynda. Wilson, Feleta L., 1945-
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Z675.M4 M497 2008
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64. 
Cover image for Niche envy marketing discrimination in the digital age
Niche envy marketing discrimination in the digital age
Author 
Turow, Joseph.
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IEEE Xplore http://ieeexplore.ieee.org/xpl/bkabstractplus.jsp?bkn=6267348
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65. 
Cover image for Service Orientation Winning Strategies and Best Practices
Service Orientation Winning Strategies and Best Practices
Author 
Allen, Paul. Higgins, Sam. McRae, Paul. Schlamann, Hermann.
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66. 
Cover image for Understanding the construction client
Understanding the construction client
Author 
Boyd, David. Chinyio, E. (Ezekiel) Wiley InterScience (Online service)
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Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0802/2006005837-b.html
John Wiley http://dx.doi.org/10.1002/9780470759561
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67. 
Cover image for Service leadership the quest for competitive advantage
Service leadership the quest for competitive advantage
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Grönfeldt, Svafa. Strother, Judith B.
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ONLINE(369302.1)
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SAGE knowledge http://sk.sagepub.com/books/service-leadership
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68. 
Cover image for Serving internal and external customers
Serving internal and external customers
Author 
Swartzlander, Anne.
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HF5415.5 S93 2004
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69. 
Cover image for Managing high-tech services using a CRM strategy
Managing high-tech services using a CRM strategy
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Blumberg, Donald F.
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70. 
Cover image for Managing service level quality across wireless and fixed networks
Managing service level quality across wireless and fixed networks
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Massam, Peter.
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John Wiley http://dx.doi.org/10.1002/0470855738
HathiTrust Digital Library Limited view (search only) http://catalog.hathitrust.org/api/volumes/oclc/50525497.html
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71. 
Cover image for The innovator's solution : creating and sustaining successful growth
The innovator's solution : creating and sustaining successful growth
Author 
Christensen, Clayton M. Raynor, Michael E.
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HD53.C493 2003
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72. 
Cover image for Pazarlama karmasına ilişkin müşteri algısının ölçümünde geliştirilmiş farklı ölçeklerin cep telefonu ürününe uygulanması
Pazarlama karmasına ilişkin müşteri algısının ölçümünde geliştirilmiş farklı ölçeklerin cep telefonu ürününe uygulanması
Author 
Kaygın, Canan.
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TEZ/5309 K182 2002
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