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Service failures and recovery in tourism hospitality : a practical manual

Author

Koc, Erdogan, editor.

Preferred Shelf Number

G155.A1 S437 2017

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Financial management for hospitality decision makers

Author

Guilding, Chris.

Preferred Shelf Number

HF 5686.H75 G85 2002

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Hospitality and tourism

Author

Brymer, Robert A.

Preferred Shelf Number

TX 911.3.M27 H648 2002

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Introduction to hospitality

Author

Walker, John R., 1944-

Preferred Shelf Number

TX911.3.M27 W35 2002

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Hotel and lodging management : an introduction

Author

Stutts, Alan T.

Preferred Shelf Number

TX 911.3.M27 S78 2001

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Service quality management in hospitality, tourism, and leisure

Author

Kandampully, Jay, ed. Mok, Connie, ed. Sparks, Beverley A., ed.

Preferred Shelf Number

TX 911.3.M27 S46 2001

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The globalization of tourism and hospitality : a strategic perspective

Author

Knowles, Tim. Diamantis, Dimitrios, ort. yaz. El-Mourhabi, Joudallah Bey, ort. yaz.

Preferred Shelf Number

G 155.A1 K56 2001

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Strategic planning systems in hospitality and tourism

Author

Phillips, P. A. Moutinho, Luiz, ort. yaz.

Preferred Shelf Number

TX 911.3.M27 P49 1998

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