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1. 
Cover image for Decision making in service industries a practical approach
Decision making in service industries a practical approach
Author 
Faulin, Javier.
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ONLINE
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Distributed by publisher. Purchase or institutional license may be required for access.
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2. 
Cover image for Quality a critical introduction
Quality a critical introduction
Author 
Beckford, John, 1958-
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ONLINE
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3. 
Cover image for Service science
Service science
Author 
Daskin, Mark S., 1952-
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Wiley InterScience http://dx.doi.org/10.1002/9780470877876
http://site.ebrary.com/lib/alltitles/Doc?id=10488529
http://swb.eblib.com/patron/FullRecord.aspx?p=698873
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4. 
Cover image for Service systems management and engineering creating strategic differentiation and operational excellence
Service systems management and engineering creating strategic differentiation and operational excellence
Author 
Chang, C. M. (Ching Ming), 1935- Wiley InterScience (Online service)
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ONLINE
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John Wiley http://dx.doi.org/10.1002/9780470900208
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5. 
Cover image for Managing service operations design and implementation
Managing service operations design and implementation
Author 
Hollins, Bill. Shinkins, Sadie.
Preferred Shelf Number 
ONLINE(368807.1)
Electronic Access 
SAGE knowledge http://sk.sagepub.com/books/managing-service-operations
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6. 
Cover image for Managing Services
Managing Services
Author 
Nankervis, Alan. Miyamoto, Yuki. Taylor, Ruth. Milton-Smith, John.
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7. 
Cover image for Reengineering health care the complexities of organizational transformation
Reengineering health care the complexities of organizational transformation
Author 
McNulty, Terry. Ferlie, Ewan, 1956-
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ONLINE
Electronic Access 
Oxford scholarship online http://dx.doi.org/10.1093/acprof:oso/9780199269075.001.0001
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8. 
Cover image for Services, marketing and management
Services, marketing and management
Author 
Gilmore, Audrey.
Preferred Shelf Number 
ONLINE(369304.1)
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SAGE knowledge http://sk.sagepub.com/books/services-marketing-and-management
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9. 
Cover image for Handbook of services marketing & management
Handbook of services marketing & management
Author 
Swartz, Teresa A. Iacobucci, Dawn.
Preferred Shelf Number 
ONLINE(368447.1)
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SAGE knowledge http://sk.sagepub.com/reference/handbook-of-services-marketing-and-management
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10. 
Cover image for New service development creating memorable experiences
New service development creating memorable experiences
Author 
Fitzsimmons, James A. Fitzsimmons, Mona J.
Preferred Shelf Number 
ONLINE(368945.1)
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SAGE knowledge http://sk.sagepub.com/books/new-service-development
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