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1. 
Cover image for Consumer service : how to achieve total customer satisfaction
Consumer service : how to achieve total customer satisfaction
Author 
Peel, Malcolm.
Preferred Shelf Number 
HF 5415.5 P364 1987
Format: 
Availability 
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2. 
Cover image for Managing customer value : creating quality and service that customers can see
Managing customer value : creating quality and service that customers can see
Author 
Gale, Bradley T. Wood, Robert Chapman.
Preferred Shelf Number 
HF5415.157 G34 2010
Format: 
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3. 
Cover image for Customer behavior : a managerial perspective.
Customer behavior : a managerial perspective.
Author 
Sheth, Jagdish N. Mittal, Banwari, ort. yaz.
Preferred Shelf Number 
HF 5415.32 S54 2004
Format: 
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4. 
Cover image for Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu
Dimensions of service quality : expectations of Turkish consumers from services : araştırma raporu
Author 
Akan, Perran.
Preferred Shelf Number 
HF 5415.5 A526 1995
Format: 
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5. 
Cover image for Word-of-mouth marketing
Word-of-mouth marketing
Author 
Wilson, Jerry R., 1944-2005.
Preferred Shelf Number 
HF5415.5 W59 1994
Format: 
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