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1. 
Cover image for Consumer satisfaction advancements in theory, modeling, and empirical findings
Consumer satisfaction advancements in theory, modeling, and empirical findings
Author 
Peluso, Alessandro M., 1978-
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EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=485697
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2. 
Cover image for Customer experience innovation : how to get a lasting market edge
Customer experience innovation : how to get a lasting market edge
Author 
Dew, Robert, author. Allen, Cyrus, author.
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https://www.emerald.com/insight/publication/doi/10.1108/9781787547865
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3. 
Cover image for Optimizing millennial consumer engagement with mood analysis
Optimizing millennial consumer engagement with mood analysis
Author 
Dasgupta, Sabyasachi, 1982- editor. Grover, Priya, 1974- editor. IGI Global, publisher.
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Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-5690-9
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4. 
Cover image for Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary
Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary
Author 
Curtin, Steve.
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5. 
Cover image for The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge technology and techniques for delivering an enduring, profitable and positive experience to your customers
Author 
Soudagar, Reza. Iyer, Vinay. Hildebrand, Volker.
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6. 
Cover image for Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Streamlined process improvement the breakthrough strategy to reduce costs, improve quality, increase customer satisfaction, and boost profits
Author 
Harrington, H. J. (H. James)
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7. 
Cover image for The Apple experience secrets to building insanely great customer loyalty
The Apple experience secrets to building insanely great customer loyalty
Author 
Gallo, Carmine.
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8. 
Cover image for Winning the customer turn consumers into fans and get them to spend more
Winning the customer turn consumers into fans and get them to spend more
Author 
Imbriano, Lou.
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9. 
Cover image for UX best practices how to achieve more impact with user experience
UX best practices how to achieve more impact with user experience
Author 
Degen, Helmut, 1964- Yuan, Xiaowei, 1963- Guo, Nan.
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10. 
Cover image for Exits, Voices and Social Investment Citizens’ Reaction to Public Services
Exits, Voices and Social Investment Citizens’ Reaction to Public Services
Author 
Dowding, Keith. John, Peter.
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11. 
Cover image for User unfriendly consumer struggles with personal technologies, from clocks and sewing machines to cars and computers
User unfriendly consumer struggles with personal technologies, from clocks and sewing machines to cars and computers
Author 
Corn, Joseph J. Project Muse.
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12. 
Cover image for Please every customer delivering stellar customer service across cultures
Please every customer delivering stellar customer service across cultures
Author 
Lucas, Robert W.
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13. 
Cover image for The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
The Brandpromise how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!
Author 
Knapp, Duane E.
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14. 
Cover image for The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success
Author 
Hodge, Richard. Schachter, Lou.
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15. 
Cover image for Stop telling, start selling how to use customer-focused dialogue to close sales
Stop telling, start selling how to use customer-focused dialogue to close sales
Author 
Richardson, Linda, 1944-
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16. 
Cover image for Perfect selling open the door, close the deal
Perfect selling open the door, close the deal
Author 
Richardson, Linda, 1944-
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17. 
Cover image for Customer-driven operations aligning quality tools and business processes for customer excellence
Customer-driven operations aligning quality tools and business processes for customer excellence
Author 
Ahoy, Christopher K.
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18. 
Cover image for Rethinking the sales cycle how superior sellers embrace the buying cycle to achieve a sustainable and competitive advantage
Rethinking the sales cycle how superior sellers embrace the buying cycle to achieve a sustainable and competitive advantage
Author 
Holland, John R. Young, Tim, 1961-
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19. 
Cover image for The inside advantage the strategy that unlocks the hidden growth in your business
The inside advantage the strategy that unlocks the hidden growth in your business
Author 
Bloom, Robert H. Conti, Dave.
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20. 
Cover image for Living brands collaboration + innovation = customer fascination
Living brands collaboration + innovation = customer fascination
Author 
Nadeau, Raymond.
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21. 
Cover image for The ten demandments rules to live by in the age of the demanding consumer
The ten demandments rules to live by in the age of the demanding consumer
Author 
Mooney, Kelly. Bergheim, Laura, 1962-
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22. 
Cover image for CustomerCentric selling
CustomerCentric selling
Author 
Bosworth, Michael T. Holland, John R. Visgatis, Frank.
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23. 
Cover image for Take your sales to the next level advanced skills to build stronger relationships and close more deals
Take your sales to the next level advanced skills to build stronger relationships and close more deals
Author 
Brennan, Charles D.
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24. 
Cover image for Selling for the long run build lasting customer relationships for breakthrough results
Selling for the long run build lasting customer relationships for breakthrough results
Author 
Reed, Wendy Foegen.
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25. 
Cover image for Construction stakeholder management
Construction stakeholder management
Author 
Chinyio, E. (Ezekiel) Olomolaiye, Paul O. Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9781444315349
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26. 
Cover image for CIM revision cards delivering customer value
CIM revision cards delivering customer value
Author 
Donnelly, Ray.
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27. 
Cover image for Clients driving innovation
Clients driving innovation
Author 
Brandon, P. S. (Peter S.) Lu, Shu-Ling. Wiley InterScience (Online service)
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John Wiley http://dx.doi.org/10.1002/9781444301342
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28. 
Cover image for The seven lost secrets of success million dollar ideas of Bruce Barton, America's forgotten genius
The seven lost secrets of success million dollar ideas of Bruce Barton, America's forgotten genius
Author 
Vitale, Joe, 1953-
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Wiley InterScience An electronic book accessible through the World Wide Web; click for information
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MyiLibrary, Table of contents http://www.myilibrary.com?id=138131&ref=toc
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0739/2007012417-b.html
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29. 
Cover image for Customer behavior : a managerial perspective.
Customer behavior : a managerial perspective.
Author 
Sheth, Jagdish N. Mittal, Banwari, ort. yaz.
Preferred Shelf Number 
HF 5415.32 S54 2004
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30. 
Cover image for Service quality new directions in theory and practice
Service quality new directions in theory and practice
Author 
Rust, Roland T. Oliver, Richard L., 1945-
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SAGE knowledge http://sk.sagepub.com/books/service-quality
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