Title:
Service operations management : improving service delivery
Author:
Johnston, Robert, 1953-.
ISBN:
9780273740483
Edition:
4th ed.
Publication Information:
Harlow, England : Pearson, 2012.
Physical Description:
xxii, 462 pages ; 27 cm.
Subject Term:
Copies:
Available:*
Library | Material Type | Item Barcode | Shelf Number | Status | Item Holds |
|---|---|---|---|---|---|
Searching... | Book | 7.2/15/16070 | HD9980.5 J647 2012 | Searching... | Searching... |