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1. 
Cover image for Sentiment analysis and knowledge discovery in contemporary business
Sentiment analysis and knowledge discovery in contemporary business
Author 
Rajput, Dharmendra Singh, 1985- editor. Thakur, Ramjeevan Singh, 1974- editor. Basha, S. Muzamil, 1986- editor. IGI Global, publisher.
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ONLINE
Electronic Access 
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-4999-4
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Cover image for Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia
Proceedings of the 7th International Conference on Kansei Engineering and Emotion Research 2018 KEER 2018, 19-22 March 2018, Kuching, Sarawak, Malaysia
Author 
Lokman, Anitawati Mohd. editor. Yamanaka, Toshimasa. editor. Lévy, Pierre. editor. Chen, Kuohsiang. editor. Koyama, Shinichi. editor.
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https://doi.org/10.1007/978-981-10-8612-0
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3. 
Cover image for Optimizing millennial consumer engagement with mood analysis
Optimizing millennial consumer engagement with mood analysis
Author 
Dasgupta, Sabyasachi, 1982- editor. Grover, Priya, 1974- editor. IGI Global, publisher.
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Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-5225-5690-9
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4. 
Cover image for The V-model of service quality : an exploration of African customer service delivery metrics
The V-model of service quality : an exploration of African customer service delivery metrics
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Whyte, Grafton, author.
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https://www.emerald.com/insight/publication/doi/10.1108/9781787696037
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5. 
Cover image for Customer experience innovation : how to get a lasting market edge
Customer experience innovation : how to get a lasting market edge
Author 
Dew, Robert, author. Allen, Cyrus, author.
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https://www.emerald.com/insight/publication/doi/10.1108/9781787547865
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6. 
Cover image for Mistreatment in organizations
Mistreatment in organizations
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Perrewe, Pamela L. Halbesleben, Jonathon R. B. Rosen, Christopher C.
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https://www.emerald.com/insight/publication/doi/10.1108/S1479-3555201513
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7. 
Cover image for Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers
Agents and Data Mining Interaction 10th International Workshop, ADMI 2014, Paris, France, May 5-9, 2014, Revised Selected Papers
Author 
Cao, Longbing. editor. Zeng, Yifeng. editor. An, Bo. editor. Symeonidis, Andreas L. editor. Gorodetsky, Vladimir. editor.
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XX(519063.1)
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https://doi.org/10.1007/978-3-319-20230-3
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8. 
Cover image for Customer's new voice : extreme relevancy and experience through volunteered customer information
Customer's new voice : extreme relevancy and experience through volunteered customer information
Author 
McKean, John, 1956-
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ONLINE(342158.1)
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ebrary An electronic book accessible through the World Wide Web; click to view
John Wiley http://dx.doi.org/10.1002/9781119017097
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9. 
Cover image for Implementing SAP¿̐ư CRM : the guide for business and technology managers
Implementing SAP¿̐ư CRM : the guide for business and technology managers
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Kale, Vivek, author.
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ONLINE(356687.1)
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10. 
Cover image for Analytics and dynamic customer strategy : big profits from big data
Analytics and dynamic customer strategy : big profits from big data
Author 
Tanner, John F.
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ONLINE(342033.1)
Electronic Access 
ebrary An electronic book accessible through the World Wide Web; click to view
Cover image http://catalogimages.wiley.com/images/db/jimages/9781118905739.jpg
Ebook Library http://public.eblib.com/choice/publicfullrecord.aspx?p=1715408
John Wiley http://dx.doi.org/10.1002/9781118919767
MyiLibrary http://www.myilibrary.com?id=620543
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11. 
Cover image for Likeable business why today's consumers demand more and how leaders can deliver
Likeable business why today's consumers demand more and how leaders can deliver
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Kerpen, Dave. Braun, Theresa. Pritchard, Valerie.
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12. 
Cover image for How to read a client from across the room win more business with the proven character code system to decode verbal & nonverbal communication
How to read a client from across the room win more business with the proven character code system to decode verbal & nonverbal communication
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Mychals, Brandy.
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