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1. 
Cover image for Customer Relationship Management in the Financial Industry Organizational Processes and Technology Innovation
Customer Relationship Management in the Financial Industry Organizational Processes and Technology Innovation
Author 
Rajola, Federico. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(334004.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-35554-7
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2. 
Cover image for Qualitätsmanagement für Dienstleistungen Handbuch für ein erfolgreiches Qualitätsmanagement. Grundlagen - Konzepte - Methoden
Qualitätsmanagement für Dienstleistungen Handbuch für ein erfolgreiches Qualitätsmanagement. Grundlagen - Konzepte - Methoden
Author 
Bruhn, Manfred. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(337083.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-33992-9
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3. 
Cover image for Führung von Personaldienstleistungsunternehmen Eine strukturierte Einführung
Führung von Personaldienstleistungsunternehmen Eine strukturierte Einführung
Author 
Hillebrecht, Steffen. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(338048.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-658-02567-0
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4. 
Cover image for Industrielle Dienstleistungen Wie produzierende Unternehmen ihr Dienstleistungsgeschäft aufbauen und steuern
Industrielle Dienstleistungen Wie produzierende Unternehmen ihr Dienstleistungsgeschäft aufbauen und steuern
Author 
Seiter, Mischa. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE(338454.1)
Electronic Access 
http://dx.doi.org/10.1007/978-3-8349-3913-5
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5. 
Cover image for Erfolgsfaktor Kundenzufriedenheit Handbuch für Strategie und Umsetzung
Erfolgsfaktor Kundenzufriedenheit Handbuch für Strategie und Umsetzung
Author 
Künzel, Hansjörg. editor. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-32552-6
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6. 
Cover image for Collaboration and Co-creation New Platforms for Marketing and Innovation
Collaboration and Co-creation New Platforms for Marketing and Innovation
Author 
Bhalla, Gaurav. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-1-4419-7082-4
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7. 
Cover image for The Product Manager's Toolkit Methodologies, Processes and Tasks in High-Tech Product Management
The Product Manager's Toolkit Methodologies, Processes and Tasks in High-Tech Product Management
Author 
Steinhardt, Gabriel. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-642-04508-0
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8. 
Cover image for Beat the Crisis: 33 Quick Solutions for Your Company
Beat the Crisis: 33 Quick Solutions for Your Company
Author 
Simon, Hermann. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-1-4419-0823-0
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9. 
Cover image for Qualitätsmanagement für Dienstleistungen Grundlagen, Konzepte, Methoden
Qualitätsmanagement für Dienstleistungen Grundlagen, Konzepte, Methoden
Author 
Bruhn, Manfred. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-540-76868-5
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10. 
Cover image for The Communicating Company Towards an Alternative Theory of Corporate Communication
The Communicating Company Towards an Alternative Theory of Corporate Communication
Author 
Hübner, Hartmut. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-7908-1929-8
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11. 
Cover image for Revenue Management with Flexible Products Models and Methods for the Broadcasting Industry
Revenue Management with Flexible Products Models and Methods for the Broadcasting Industry
Author 
Müller-Bungart, Michael. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/978-3-540-72316-5
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12. 
Cover image for The Spread of Yield Management Practices The Need for Systematic Approaches
The Spread of Yield Management Practices The Need for Systematic Approaches
Author 
Sfodera, Fabiola. author. SpringerLink (Online service)
Preferred Shelf Number 
ONLINE
Electronic Access 
http://dx.doi.org/10.1007/3-7908-1672-8
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