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Cover image for Communication skills for pharmacists : building relationships, improving patient care
Title:
Communication skills for pharmacists : building relationships, improving patient care
Author:
Berger, Bruce A.
ISBN:
9781582120805
Edition:
2nd ed.
Publication Information:
Washington, D.C. : American Pharmacists Association, c2005.
Physical Description:
viii, 212 s.
Contents:
Caring, covenants, codes, and commitment -- Developing the relationship -- Choosing to see patients as people -- Listening and empathic responding -- Patient counseling -- Managing the angry patient -- Assertiveness -- Conflict management -- Helping patients with change -- Interacting with physicians -- Supportive communication -- Choosing an appropriate response -- Persuasive communication -- Immediacy: how word choice and nonverbal cues affect the relationship -- Cultural competence.
Added Corporate Author:
Added Uniform Title:
U. S. pharmacist.
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Book 7.2/12/402270 QV 21 B496 2005
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