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Cover image for Tourist customer service satisfaction an encounter approach
Tourist customer service satisfaction an encounter approach
Author 
Noe, Francis P., 1939- Uysal, Muzaffer. Magnini, Vincent P.
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ONLINE
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Cover image for Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality
Customer Satisfaction Evaluation Methods for Measuring and Implementing Service Quality
Author 
Grigoroudis, Evangelos. author. Siskos, Yannis. author. SpringerLink (Online service)
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ONLINE
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http://dx.doi.org/10.1007/978-1-4419-1640-2
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