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Cover image for Dead ringers : how outsourcing is changing the way Indians understand themselves
Title:
Dead ringers : how outsourcing is changing the way Indians understand themselves
Author:
Nadeem, Shehzad, 1978-
ISBN:
9781400836697
Publication Information:
Princeton, N.J. : Princeton University Press, ©2011.
Physical Description:
1 online resource (xiii, 273 pages) : illustrations
Abstract:
In the Indian outsourcing industry, employees are expected to be "dead ringers" for the more expensive American workers they have replaced--complete with Westernized names, accents, habits, and lifestyles that are organized around a foreign culture in a distant time zone. Dead Ringers chronicles the rise of a workforce for whom mimicry is a job requirement and a passion. In the process, the book deftly explores the complications of hybrid lives and presents a vivid portrait of a workplace where globalization carries as many downsides as advantages. Shehzad Nadeem writes that the relatively hig.
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